Ulta Beauty reviews

3.4

56% would recommend to a friend

(13,974 total reviews)
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Kecia Steelman

59% approve of CEO

48% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Nov 29, 2009
Recommend
CEO approval
Business Outlook

Pros

They give a store discount.

Cons

Working for Ulta as a Salon Manager was difficult under the best circunstances. The company doesn't understand the relationship between the client and the stylist, and therefore provides no privacy between the actual store and the client in the salon. The atmosphere is a very well made Great Clips, but with very high prices. Clients don't tend to return because they don't connect with their stylists. They provide no receptionists and no waiting area. As the salon manager, you are held to a weekly quota of services, plus a week's worth of paperwork. If you try to offer any suggestions as to why this set up isn't working, you are branded as no being a "team player". It is all work and no reward. The salary is low- 34,000, and they find every reason they can not to give you a raise. I have nearly 30 years of experience as a hairdresser behind the chair, and I have owned my own salon and this company ground me right down in a litle more than 2 years. Their expectations are unresonable. I don't know who is advising them for running their salons, but I think I'd switch.

2.0
Jun 14, 2019

Frustrating

Recommend
CEO approval
Business Outlook

Pros

Great opportunities for advancement in a variety of different directions. The company's growth is impressive in the retail market. Tons of gratis from vendors.

Cons

The company talks a lot about customer experience, but is very operationally heavy. Then there is the added complexity of running two different businesses, salon and retail. This makes finding the right fit for GM's and especially DM's difficult. This makes the company stand out in the industry, but hard to find managers that can integrate all the initiatives. This combined with redundant and overly complex processes are a big part of why GM turn is so high. Having half of the attendees to the GM conference first timers, is not because the company is growing that fast.

1.0
Dec 6, 2018

IT

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

some of the people and not all of the time

Cons

back stabbing and crawling their way to the top. no one knows what they're really doing and no one works as a team. disjointed horrible place to work. no opportunities within at all.

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Ulta Beauty Response
7y
We would like to hear more from you; please contact our We Care, Let’s Talk line at 855-478-5821, thank you.
Viewing 46 - 48 of 13,974 Reviews

Glassdoor has 14,278 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.