- Negative work environment
- Understaffed
- “Cliquey” (not family oriented whatsoever)
- POOR upper management
- Overbearing and expected to do entirely too much
- Lack of training/product knowledge
- Hours aren’t guaranteed and constantly changed due to your performance
•Negative work environment:
Where to I begin?! The store that I worked in had SO much negative energy. I meditate, so I carried my crystals every time I went in but that still wasn’t enough to block out the negativity! The women were mean and sassy towards one another, they gossiped about one another and everyone thought they were just angels and better than each other. They also make you feel like a criminal because you can only carry a clear bag and if that bag has any type of cosmetics in it that they think might be in the store itself, it had to be “green dotted” just to assure that you haven’t stolen it. They also pat you down and check your pockets in front of the store/customers like airport security.
•Understaffed:
- They’d literally have only one person on the cash register and 7 other Beauty Advisors on the sales floor either cleaning or “guest servicing”. The line would be wrapped around the store and the person on the register would have to page for back up every 5 seconds when they could’ve had more ppl on the registers. This would leave customers angry.
•”Cliquey”:
The women at my store were vv cliqued up!!! Didn’t like the energy I got from most of them. There were very few down to earth women (like 2, literally) that I connected with, but the rest seemed very stuck up and untouchable and gave off the impression that they were better than you. The women were extremely “judgey” as well. This was one thing that made it hard to work there because I felt very much like a total outcast and unwelcomed.
•POOR upper management:
POOREST of the POOR. Management wasn’t that great themselves but LOVED repeatedly scolding and dragging their employees. “You need to pick up the pace!”, “your loyalty cards/credit cards numbers aren’t looking too good!”, “you need to work on this ____!” Was all I heard, even when trying my best. Hardly ever given credit when it was due. All they care about are numbers and quota, but don’t care enough to train you properly on anything. There was also a bunch of favoritism within the workplace.
•Overbearing/Expected to do Too Much:
The thing that irked me the most about this job was the pressure behind signing guests up for the loyalty program. It was VERY forced and they expected EVERY single customer that wasn’t signed up for the loyalty program to get signed up and you couldn’t take “no” for an answer or else you’d get dragged by upper management. I didn’t like that and it would make the guests angry and annoyed because you would have to keep asking for their information to get them signed up after they’ve said no a thousand times. I mean, who wouldn’t be annoyed?! Especially when they’ve been waiting in line for more than 5 minutes due to the store being understaffed and now being borderline harassed about getting signed up for a loyalty program!
They expected you to clean, while guest servicing and getting a “yes” from every single customer. You were basically picking up the manager’s slack but not getting paid like a manager.... LOL.... No ma’am!
•Lack of Training/Product Knowledge:
I did literally one day of training and the next day, I was thrown to the sharks out on the sales floor. I never knew what I was doing, how to do it, what to say, where anything was or anything about the products in the store. That made my time there extremely hard and I was stressed out my entire shift. I asked lots of questions but it seemed like ppl were getting annoyed, so I eventually tried to figure things out on my own but that turned into me “moving too slow”. They expected you to shade match customers in less than 3 minutes when you knew absolutely NOTHING about makeup or matching. It was very much annoying.
•Hours Aren’t Guaranteed:
If you weren’t meeting their expectations on the register (getting all “yes’s on your loyalty memberships or getting enough credit cards), you weren’t getting any hours. That’s cool. I understand that... to a certain extent. I don’t understand how they expect you to be “great” if you weren’t trained properly and don’t know what’s going on most of the time. They’ll literally cut your hours if you get a “no” on your loyalty memberships. This was the last straw for me, amongst all the other things and I just left because the job was pointless and I wasn’t getting paid enough to put up with any crap this place had to offer.
Honorable Mention:
I don’t like how disloyal(?) this company is to their customers. We can’t ask customers if they would like to use any of their points on their transactions so that they can save some money because they want literally EVERY dollar they can get from EVERY customer. Idk. That just doesn’t seem to be a way to build a great relationship with the guests and it shows that they only care about money and not building that good relationship.
