Disorganized, chaos, too much waste, lots of bureaucracy.
Pros
Benefits are ok. (good 401k , 4 %, dollar to dollar up to 100%) Very diverse company. Lots of applications/systems to work on. HQ in Willis Tower (if that is a Pro for you) Travel benefits (if you are very very flexible , since its a stand by) Airline industry could be exciting. I enjoyed working with the people on my projects.
Cons
Exaggerated flight benefits (after the merger, its just crazy getting a seat on a standby especially with so many people working there for 10 + years, they are always in front of you in the standby line). Also with decreased capacity its very hard to get a seat on standby. During holidays and weekends, forget it. Pay is way below the market since they show travel benefits as a monetary benefit. Funny thing is they talk about free travel benefits but they give you only 2 weeks vacation. You get 3 weeks after 5 yrs. Not much room to grow, there are too many directors and sr managers. Less people to do the real job. Too many contractors who has been in the company for many years and have zero interest to perform the job. They think they are indispensable and the management treats them like one. For a company of that size, they are very disorganized, chaos in the projects they work on. They just cant get anything done without spending too much money. No wonder they rarely beat Delta or other airlines and always last in customer service and on time ratings. Merit increases are discretionary.