Does United Ground Express pay their employees well?

According to anonymously submitted Glassdoor reviews, United Ground Express employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at United Ground Express. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at United Ground Express?

34% of United Ground Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated United Ground Express 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at United Ground Express?

Ramp Agent (46) , Customer Service Representative (33) , Cross-Utilized Agent (17) , Customer Service Agent (14) , Passenger Assistance Agent (14) , General Manager (9) , PAA (9) , Ramp Agent/Baggage Handler (9) , Passenger Service Agent (8) , Customer Service (6) , Customer Service Representative (CSR) (6) , Dispatcher (5) , CSA (4) , Passenger Assistant Agent (4) , Team Lead (4)

What are the pros of working at United Ground Express according to real employee reviews?

"Great community and flight benefits." ((in 101 reviews)); "benefits are great because of the free domestic travel and insanely cheap international travel but with sitting standby domestic is pretty hard." ((in 43 reviews)); "Company has good travel benefits" ((in 20 reviews)); "Great coworkers" ((in 5 reviews)); "You may receive tips as a passenger assist agent, friendly work environment, and helpful supervisors." ((in 3 reviews))

What are the cons of working at United Ground Express according to real employee reviews?

"low pay not enough hours" ((in 42 reviews)); "Upper management is a mess." ((in 7 reviews)); "your pay check will never reflect the long hours and blood sweat and tears you put into this place they just don’t care." ((in 7 reviews)); "The supervisors, leads, and trainers are clueless." ((in 7 reviews)); "Long hours" ((in 6 reviews))

What are the top reviewed United Ground Express locations?

Chicago , Denver , Nashville , Newark , Ontario , Palm Springs , Santa Barbara , Norfolk , Milwaukee , Sarasota , Richmond , Buffalo , Albuquerque , Midland , Memphis , Savannah , Peoria , Santa Fe , Knoxville , Dayton , Monterey , Lafayette , Birmingham , Syracuse , Flagstaff , Kalamazoo , Louisville , Jackson , Burlington , South Bend

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United Ground Express

United Ground Express reviews

2.6

34% would recommend to a friend

(339 total reviews)

26% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.7

Compensation and benefits

2.5

Work/Life balance

2.5

Career opportunities

2.3

Culture & values

2.1

Senior management

United Ground Express has an employee rating of 2.6 out of 5 stars, based on 339 company reviews on Glassdoor which indicates that most employees have an average working experience there. The United Ground Express employee rating is 26% below average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

339 reviews

1.0

Mar 6, 2017

Counter agent

Recommend

CEO approval

Business Outlook

Pros

The flight Flight benefits are awesome. It is so easy to fly standby on united

Cons

Too much work for too little pay. They want you to run the entire operation by your damn self.

3.0

Jan 2, 2017

Trainer/Customer Service Agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flight benefits are the same as Mainline United. Health benefits are great for management but are horrendous for regular agents.

Cons

Crazy hours, low pay for regular ground handlers, corporate management is a joke, super wishy-washy with protocols. they talk about safety being the number one priority but then make trainers cut corners because they need things done like yesterday. maybe if they listened to their staff instead of just barking orders and making trainers do everything but train, the staff moral won't be in the crapper.

5.0

Dec 17, 2016

Great job, $11.60/hr with all benefits of corporate United Airlines.

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Flight benefits, 401k, great health insurance, friendly staff.

Cons

None, besides weather and rude customers

Viewing 337 - 339 of 339 Reviews

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Jobs at United Ground Express

(MEM) Part-Time Customer Service Agent

(JAC) Part-Time Customer Service Agent

Jackson, WY

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(SYR) Part-Time Customer Service Agent

(PWM) Part-Time Customer Service Agent

(BUF) Part-Time Customer Service Agent

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United Ground Express

United Ground Express reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Counter agent

Trainer/Customer Service Agent

Great job, $11.60/hr with all benefits of corporate United Airlines.

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