United Rentals reviews

4.1

85% would recommend to a friend

(2,443 total reviews)
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Matthew Flannery

93% approve of CEO

79% positive business outlook

United Rentals has an employee rating of 4.1 out of 5 stars, based on 2,443 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The United Rentals employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Mar 18, 2024
Recommend
CEO approval
Business Outlook

Pros

great benefits and great pay

Cons

they don't promote within the company as they claim, will promote the people who does the least amount of work, but hold back the people who works their butts off they have the good old buddy system in this district and the DM has ran this district in the ground due to promoting the wrong people for the job. they will add job to promote some people and delete jobs to keeps from promoting other who are more than qualify for the job. This is area is a toxic work place

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United Rentals Response
2y
Hello - Thank you for taking the time to share your experience, and we regret to hear your characterization of your employment with United Rentals. United Rentals is committed to maintaining a fair, respectful, safe and dignified business and work environment that reflects our company’s values. We take concerns like the ones that you have raised very seriously and welcome the opportunity to speak with you. Please contact your corporate human resources representative directly, or if you wish to continue to remain anonymous, we encourage you to call the Company’s Employee Alertline at 1-877-HELP-URI. We will also share this feedback with our leadership team. Thank you!
4.0
Dec 18, 2023
Recommend
CEO approval
Business Outlook

Pros

United Rentals for the most part has a good work culture. Obviously this varies depending on the specific leader(s) that you're under, but the management style is somewhat hands-off, meaning; at lower level positions (like an ISR) you're given some freedom to make decisions on your own about how to handle given situations. It is nice to not have your every move monitored and questioned by upper management. Most of my coworkers and colleagues are pleasant and a joy to work with. United Rentals offers competitive benefits such including quarterly bonuses, health insurance, a generous amount of PTO, 401k contribution match and some employee stock options (ESO) which went into effect in recent years. United Rentals is a very very military friendly employer. I cannot stress this enough, nothing but good things to say about their approach to military service members and accommodation.

Cons

When I first interviewed with United Rentals one of their biggest pitches to me as the interviewee was that there was so much upward opportunity to advance your career internally. From what I've seen over 5 years there are frequent job openings within the company yes, but the management rarely hires from within. New hires are almost always brought on externally and good employees at lower level positions become locked in their position and become a victim of their own success. Rather than move up and trained in to a more advanced position, they are typically moved laterally with more responsibility and equal or slightly higher pay. This is often times justified on a lack of experience in said advanced position creating a catch-22; you're not able to move up in the company due to a lack of experience but unable to gain the needed experience in your current position. This pretty much leaves you with two options; gain your experience elsewhere, or settle in your current position. The onboarding process for brand new employees is very sudden with very little training. You're pretty much tossed into the fire in a 'sink-or-swim' type scenario. Lucky, that is usually a much better learning environment for myself and I had great coworkers and mentors to lean on. This could be a pro or con. There seems to be an imbalance in the amount that "say yes" gets pushed on employees in regards to taking sale/rental deals vs the amount of equipment that United Rentals actually has in stock to offer. This can easily create an 'overpromise and under deliver' dynamic with your customers which is very stressful if you're not careful.

5.0
Jan 4, 2022
Recommend
CEO approval
Business Outlook

Pros

Great health and 401K opportunites

Cons

Company has gotten significantly top heavy in the last 5-7 years and focus has gotten away from branch personnel.

Viewing 46 - 48 of 2,443 Reviews

Glassdoor has 2,547 United Rentals reviews submitted anonymously by United Rentals employees. Read employee reviews and ratings on Glassdoor to decide if United Rentals is right for you.