United Rentals reviews

Just don't waste your time if you're an experienced sales rep. The company never promotes sales into leadership. They have no respect for sales as a skill-set. No matter what numbers you put up, if you don't document 10+ activities a day you may as well not have rolled out of bed, even if you're building a new branch from scratch carrying a ton of work. They don't care at all about results if you don't have your activities entered because they don't know what it takes to do the sales rep job and don't care if you're working 60-80hrs a week. Processes are lacking and up to the local branches to establish, and if anything goes wrong as far as executing for your customer it's always the burden of the sales rep to take on and resolve while everyone piles onto the rep. You will be promised ample advancement opportunity in your interview and whatever you ask, but when the time comes they will reneg and blame you for not getting it in writing and not honor their agreement. District Sales Managers are operations managers, turned branch managers, promoted to sales managers who have never sold anything or carried a sales quota, so they look down on their sales reps and don't have any advice to give. The DSM role is just another manager to drive accountability of salesforce activities and selling used equipment, and they bring no guidance/leadership or value to the table. Sales reps are treated like they are lucky to be there and are basically criminals trying to steel from the company with every new opportunity they bring to the table, it's mind-blowing. I've never worked somewhere that you bring a big contract to negotiate and the managers discourage you and tell you you're ridiculous for trying to set some standard rates. They have no system to hold those agreements either so the contracts will constantly get messed up and you will have to fix it with your customer while being yelled at by your manager because they don't remember what they agreed to and have no empathy for the rep or the customer. You're constantly selling to the customer and then having to sell it to your manager also, there's no understanding the sales process or negotiating a partnership from the management perspective. They will yell at you for wanting to contribute some promotional items to large customer events and then the next day do a big manager lunch and happy hour 10x the cost of the piddly things you wanted to contribute to a big customer. It's constantly confusing and nerve wracking trying to figure out what approach to take and what will get your manager to, for the moment, respect you. It's supposed to be a rental company, but even if you grow your territory and blow your rental goals out of the water if you don't hit your used equipment sales goal for one month you're under tremendous pressure and treated like a loser who is going to fail and be fired. It's a completely HR inappropriate company. A total "good ole boys club". If you try to get creative or take something a manager told you you could do to the field, be prepared for the manager to forget they told you and then shame you for doing what you were told you could do (like a rate you can offer for a volume of business, or an out of the box offer to have a tech on site once every other week for a large site) and called a liar. Even if you do exceed all your goals as a sales rep, you won't be considered for a district sales manager role, and you will likely get your territory cut in half with zero compensation adjustment. They will tell you they are doing this because "you did such a good job growing the territory that you can't handle the level of business you've cultivated" and they will hand the other half to a brand new rep who has no experience and sometimes no degree even, literally no qualifications walking into a lucrative territory you've built while they cut your income by a third. They will have no remorse for this at all and will tell you it's a favor so you "can now have a smaller territory to further penetrate"...while your commissions are handed over to someone who hasn't proven anything at all. They do anything they can to not pay your commissions, even if you single handedly sourced outside contractors to service out of town business for a substantial profit. The training is terrible and consists of a couple weeks on online basic systems training and sales 101 videos along with basic equipment training videos and then you're thrown to the wolves. Only problem solvers will survive, and if you have nice fellow sales reps you can ride along with them to learn how to do the job. The managers don't even know how much reps help other reps learn the job and offer no assistance or gratitude for experienced reps mentoring their new reps. The prices are double most of the competitors so you have to really build relationships to grow the business and half the time the equipment is delivered broken so you have to work to help the customer because the managers don't care and will find a way to blame you and make you feel bad for bringing issues up. Most branch managers and district sales managers golf every week and work around 20 hours while moving up the corporate ladder and making well into the 6 figures while sales reps work 60+ hour work weeks with little to no support. I was demeaned and reprimanded by my district manager for asking to see my commission calculations because I never knew how much I would be paid while working for the portable restroom division for the entire first year working there. I was promised advancement opportunity and a certain commission level if I hit certain goals, which I exceeded, but didn't make what I was told and was never promoted. I interviewed for a sales manager role 2 times only to be rejected both times. The 2nd interview I wasn't ever even told I didn't get the job. I knew by hearing they had moved on to other candidates from fellow coworkers and then being introduced to the person who was hired over me. No feedback, not even a word that I wasn't chosen. DO NOT go into the Reliable On-site Services or Mobile Storage division it's a micromanagement mess. The company as a whole treats sales people like crap, and the ROS division especially had insane turnover, but still doesn't appreciate the tenured reps at all. You will be gaslit for trying to advocate for yourself, and if you ask for opportunity for advancement they will give you additional responsibilities "to prove yourself" but never promote you and enjoy the fruits of your additional labor for no additional income. Just a terrible company for a sales rep to work for, unless you just want to get some sales experience on your resume. I could go on and on about the mistreatment and various ways myself and fellow sales reps were screwed over, lied to, disrespected, stolen from, etc. oh and maternity leave is disgraceful. Sales reps get only their base salary and have to turn over their car and phone (after they encourage you to sell your personal car and phone!) so you won't have a way to drive or communicate, and you have to use your vacation for you crappy disability to even kick in. Just don't waste your time and energy, you will get PTSD from this place.

Caustic "happy/lovey/over the top" culture that demeans all thinking individuals during all emails and social media posts. I get building a team, but it was taken to an extreme that I have never witnessed, and I currently work for a family run company. It comes off as extremely fake and disingenuous. Not a fan. They have taken the lean process to another level when it comes to headcount. The managers are encouraged to run as tight a headcount as possible. You are always short at least 1 person.