United Rentals reviews

URI's approach to business in the last three years has been to streamline, increase efficiency, and sell image - to Wall Street. All of these are great, unless done at the expense of quality of service. United has worked hard to differentiate itself from the competition, charging a higher rate for a better product. Unfortunately, they are still demanding a higher rate, but are now offering a substandard product. What was once a relationship-based business relying on repeat customers, is now transactional - we don't care if we upset a customer, there's another one around the corner.