UnitedHealth Group reviews

3.4

55% would recommend to a friend

(15,434 total reviews)

Stephen Hemsley

41% approve of CEO

48% positive business outlook

UnitedHealth Group has an employee rating of 3.4 out of 5 stars, based on 15,434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UnitedHealth Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

15K reviews
2.0
Oct 6, 2013
Recommend
CEO approval
Business Outlook

Pros

There are some very smart people here. It's the most powerful health insurance company in the U.S. The company has great name recognition. Accountability and proving performance with various layers of scrutiny are part of working here.

Cons

If you are in a leadership position, you will be asked to do..., morally ambigious, things in order to save or make money. The company will goose their income statements by declaring no raise or bonus years, even though the company is making money hand over fist. As a person with direct reports, that's a hard story to tell. The work pace is crazy, you will work 50+ hrs a week here if you are grade 28 and above. Turnover is crazy, especially in the call centers and in leadership: grade 29 and above.

1.0
Nov 20, 2012

Run away!

Recommend
CEO approval
Business Outlook

Pros

I am not sure if there are any, I guess the pay is good for a work from home job.

Cons

You apply for the job and get hired for what you think is a clearly stated position and hours but once you settle into orientation it all changes. after about 2 weeks my group was told that their hours were changed to evening shift hours from day shift. the manager held up her hand and stated it was not up for discussion and reminded us all of our pay grades. Another manger (a male) threatened to interrogate us (all females) individually in a private room because we complained about the change and tried to complain about the change. It worsened over the next couple of months, denied time off, I was told that company needs were more important than attended my daughters high school graduation, they demand that you work overtime for no compensation but they deny you 1 hour to attend a family event. If you try to question them they call you into meetings where you are intimidated, bullied, and demeaned. They say they treat people that way because they can! I was told I could not contact HR to ask for a neutral party attend a disciplinary meeting because my pay grade didn't allow me to contact HR. When I did it anyway Hr confirmed that it was not company policy to deny HR to anyone, I was retaliated against by the manager and work from home revoked even though I had no disciplinary action take, my computer was tampered with and when I questioned, I was lied to by the IT department about what was wrong with it. HR had an outside person conduct an investigation about my complaints and validated me in all. I finally had to resign because of the bullying and intimidation so they tried to deny my unemployment benefits. during that hearing the manager and an internal UHC investigator lied multiple times which was proven by me and documentation, I won my benefits and am waiting an arbitration hearing. meanwhile 2 of these managers have been promoted... Can anybody say class action lawsuit?

2.0
Feb 18, 2011
Recommend
CEO approval
Business Outlook

Pros

UHG has a very large presence in Minnesota, specifically the western suburbs of Minneapolis. Their size allows for many *potential* openings (more on this later), and can look on a resume. While the health/dental insurance is flat out poor, the company is generous with PTO. UHG is also very progressive with telecommuting arrangements (whereas most companies are still in the dark ages with this, and see working from as too revolutionary).

Cons

As the headline states, it's not who you are it's who you know. While it's true that this can be said of many companies and organizations, it is especially true at UHG. Being friends with the hiring manager will fast track you to a new position far quicker than actually being the most qualified applicant. In other words, people with mediocre experience and skills (but may have had a few happy hours with the hiring managers) are promoted, NOT the most qualified applicant. This is very frustrating. Even in the darkest economy, this company has thousands of job openings in the TC metro area alone. This speaks volumes about the company's ability to retain talent. External candidates are almost always perceived as being more hopeful and "exotic" than internal candidates, who are typically seen as "plain". As long as the hiring department can afford it, external candidates are paid whatever they ask for regardless of their current salary. But once you're in the door, you have no leverage with negotiating future salaries, and your new salary is based entirely on your current salary regardless of what others are making in the same position. The company would rather have people leave to make a competitive salary somewhere else than just pay their employees what they'll end up paying an external candidate anyway (i.e. someone with little/no direct knowledge of the position, may or may not work out, may or may not bail after a month due to a better offer, etc.). Long story short, make very sure that the salary you settle on is truly what you're after because it will not go up even after years in the same position. And if you get promoted to a higher level position, the increase will be noticeably less than what you would receive from a different company. Unless you regularly go out with your boss and buy them drinks, or flat out kiss their @$$.

Viewing 118 - 120 of 15,434 Reviews

Glassdoor has 18,159 UnitedHealth Group reviews submitted anonymously by UnitedHealth Group employees. Read employee reviews and ratings on Glassdoor to decide if UnitedHealth Group is right for you.