Corporate is all about pleasing their shareholders, not their customers. Upper management is all about making their own reports look good. They say they listen to their employees, but they listen only long enough to shine them on and make them think they care - and then nothing ever changes.
They say “safety first” - but good luck getting whatever is needed without 50 emails, months of waiting and giving up other much-needed items first.
New pricing policies and constant increases with no customer notification is alienating most, if not all, customers. Most customers can’t even get a price quote or an answer to an inquiry in less than a week - and then only after repeated emails and/or phone calls that beg for a response.
Vendor payment policy is 60 days - and most vendors wait even longer and have to send several emails just to get paid. Who wants to wait 60 days to be paid for their products or services?! This company is so arrogant they think that everyone should be so grateful to do business with them that they should be willing and happy to wait a minimum of 60 days for payment.
On the other hand, accounts receivable is hounded daily to get customer payments, even when the account is only a day or two late. This department has become more of a collection agency than anything else, and the constant turnover there makes this very apparent.
No raises over 2% - and you’re lucky if you even get that. The sales bonus plan changes almost annually to ensure they pay out as little as possible. Doesn’t even cover cost of living increases, and even if they did, then there’s nothing left just for doing a good job. This has encouraged employees to do only what they have to at bare-minimum levels because going above-and-beyond is no longer recognized ,appreciated or rewarded.
Corporate has adapted a “silo” structure that puts everyone in a specific job function with no flexibility to do anything beyond what is in a particular job title. What used to be a well-run company has been completely bogged-down with inefficient and time-consuming processes with NO common sense.
Going global and then going public were the worst things that ever happened to this company. They got too big and too greedy. I’m sure the original founders are rolling in their graves.
And don’t even think of complaining or going to HR: HR is there for the COMPANY, not the employees! This is made even more apparent by their “corporate-speak” automated and redundant responses to these reviews.
They have already lost many, many long-time employees that originally made this company great and both customers and vendors are seeing the results.
