Is Universal Orlando Resort a good company to work for?

Universal Orlando Resort has an overall rating of 4.0 out of 5, based on over 2,576 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 86% of employees would recommend working at Universal Orlando Resort to a friend and 67% have a positive outlook for the business. The best reviews about Universal Orlando Resort have been left by employees working as Intern , Merchandiser and Manager .

Does Universal Orlando Resort pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Orlando Resort employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Universal Orlando Resort. This rating has been stable over the past 12 months.

How satisfied are employees working at Universal Orlando Resort?

86% of Universal Orlando Resort employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Orlando Resort 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Orlando Resort?

Attractions Attendant (184) , Security Officer (59) , Sales Associate (45) , Merchandise Associate (41) , Event Guide (39) , Lifeguard (36) , Vacation Planner (34) , Cashier (27) , Line Cook (26) , Sales Counselor (23) , Stocker (21) , Attraction Attendant (20) , Coordinator (20) , Server (20) , Manager (19)

What are the pros of working at Universal Orlando Resort according to real employee reviews?

"Plus you get great benefits and you get to enjoy the parks for free as well." ((in 401 reviews)); "The people are great and working in a theme park is fun but not for the weak" ((in 111 reviews)); "Great team members to work with and management!" ((in 73 reviews)); "Free tickets to both Universal and Islands of Adventure as well as some other parks." ((in 46 reviews)); "Management is always super understanding, great benefits, and a nice work environment." ((in 34 reviews))

What are the cons of working at Universal Orlando Resort according to real employee reviews?

"Low Pay Raises and Promotions are VERY Competitive" ((in 152 reviews)); "Poor communication amongst teams and management." ((in 152 reviews)); "Long hours but flexible overall" ((in 75 reviews)); "Too much favoritism when it comes to promotions." ((in 47 reviews)); "Managers don't care if you are ill or not which is kinda sad working with food with the flu." ((in 42 reviews))

What are employees saying about Universal Orlando Resort layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Orlando Resort layoffs and their outlook for job security at Universal Orlando Resort in 2026.

What are the top reviewed Universal Orlando Resort locations?

Orlando , Kissimmee , Miami , Los Angeles , Universal City , Windermere , Margaretville , Louisville , Cashiers , Nashville , Georgetown , Butler , Orland , Moorpark , Ontario , Las Vegas , Portland , Gainesville , Auburndale , Davenport , Winter Haven , Mount Dora , Saint Cloud , Sanford , Winter Park , Statesboro

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Universal Orlando Resort

Part of NBCUniversal

Universal Orlando Resort reviews

4.0

86% would recommend to a friend

(2,403 total reviews)

Tom Williams

83% approve of CEO

67% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.8

Career opportunities

3.6

Work/Life balance

3.3

Senior management

Universal Orlando Resort has an employee rating of 4.0 out of 5 stars, based on 2,403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Orlando Resort employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Dec 1, 2011

Not to bad, nut wouldn't work there again

Stocker

Recommend

CEO approval

Business Outlook

Pros

Perks, Free Food, Free Admission, Local Unlike Disney, All Shifts Available and sometimes you have some managers and team members that work with you, the rest are straight aholes.

Cons

Uniform bags. Really? I.D. replacement costs so much money, the point system is horrible, no time to find out information

2.0

Dec 11, 2024

Awful structure

Contracts administrator

Recommend

CEO approval

Business Outlook

Pros

Pay is decent, work attire is casual, vacation time is standard, cool environment.

Cons

The structure is terrible. Leadership is not on the same page across the board. There is no official training which is a massive disservice to new employees. Despite their being processes in place, if is dependent on how your leadership feels that day. The Legal department is treated as the red-headed step child, while the Creative Studio is treated like the golden child. Beware if you end up in Creative Studio, you may be part of a mass layoff with no warning which happened November 2024. Take every measure possible and research. I love what I do, but the organization is not good.

5.0

Jan 17, 2023

Informally fun

Show programmer

Recommend

CEO approval

Business Outlook

Pros

What better job is there than inventing theme park rides? The company is full of talented people, and everyone is Type A high acheiver.

Cons

With a house full of Type A personalities, there is bound to be friction. That should be expected. The people who excel and last at the company year after year are the ones who manage to rise above the high school drama and focus on the work.

Viewing 13 - 15 of 2,403 Reviews

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Jobs at Universal Orlando Resort

Stocker, Food & Beverage (Halloween Horror Nights)

Application Engineer – Park Operations Technology

Automotive Scenic Painter, Central Shops

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Universal Orlando Resort reviews

Ratings by category

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Reviews by job title

Not to bad, nut wouldn't work there again

Awful structure

Informally fun

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