Is Universal Orlando Resort a good company to work for?

Universal Orlando Resort has an overall rating of 4.0 out of 5, based on over 2,576 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 86% of employees would recommend working at Universal Orlando Resort to a friend and 67% have a positive outlook for the business. The best reviews about Universal Orlando Resort have been left by employees working as Intern , Merchandiser and Manager .

Does Universal Orlando Resort pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Orlando Resort employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Universal Orlando Resort. This rating has been stable over the past 12 months.

How satisfied are employees working at Universal Orlando Resort?

86% of Universal Orlando Resort employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Orlando Resort 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Orlando Resort?

Attractions Attendant (184) , Security Officer (59) , Sales Associate (45) , Merchandise Associate (41) , Event Guide (39) , Lifeguard (36) , Vacation Planner (34) , Cashier (27) , Line Cook (26) , Sales Counselor (23) , Stocker (21) , Attraction Attendant (20) , Coordinator (20) , Server (20) , Manager (19)

What are the pros of working at Universal Orlando Resort according to real employee reviews?

"Plus you get great benefits and you get to enjoy the parks for free as well." ((in 401 reviews)); "The people are great and working in a theme park is fun but not for the weak" ((in 111 reviews)); "Great team members to work with and management!" ((in 73 reviews)); "Free tickets to both Universal and Islands of Adventure as well as some other parks." ((in 46 reviews)); "Management is always super understanding, great benefits, and a nice work environment." ((in 34 reviews))

What are the cons of working at Universal Orlando Resort according to real employee reviews?

"Low Pay Raises and Promotions are VERY Competitive" ((in 152 reviews)); "Poor communication amongst teams and management." ((in 152 reviews)); "Long hours but flexible overall" ((in 75 reviews)); "Too much favoritism when it comes to promotions." ((in 47 reviews)); "Managers don't care if you are ill or not which is kinda sad working with food with the flu." ((in 42 reviews))

What are employees saying about Universal Orlando Resort layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Orlando Resort layoffs and their outlook for job security at Universal Orlando Resort in 2026.

What are the top reviewed Universal Orlando Resort locations?

Orlando , Kissimmee , Miami , Los Angeles , Universal City , Windermere , Margaretville , Louisville , Cashiers , Nashville , Georgetown , Butler , Orland , Moorpark , Ontario , Las Vegas , Portland , Gainesville , Auburndale , Davenport , Winter Haven , Mount Dora , Saint Cloud , Sanford , Winter Park , Statesboro

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Universal Orlando Resort

Part of NBCUniversal

Universal Orlando Resort reviews

4.0

86% would recommend to a friend

(2,403 total reviews)

Tom Williams

83% approve of CEO

67% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.8

Career opportunities

3.6

Work/Life balance

3.3

Senior management

Universal Orlando Resort has an employee rating of 4.0 out of 5 stars, based on 2,403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Orlando Resort employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Aug 12, 2018

Potential to be a great work place but you have to know the right people!

Merchandise/sales associate

Recommend

CEO approval

Business Outlook

Pros

Sharing experiences with people from all over the world is amazing. You grow to care for your team and team members. I love learning about new cultures and it is a great way to see our guests speaking all types of different languages.

Cons

The team is asked to follow protocol at times but other times it is acceptable to break protocol. It seems a little confusing when you are told you are able to do something then seconds later someone tells you otherwise. That comes all the way from the top to the bottom of the team.

4.0

Mar 31, 2018

Digital Guest Communication Coordinator

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Management always readily available to assist whenever needed. The job itself is responding to Guests over social media about their Guest Services concerns. You can work at your own pace, and only communicate with Guests over social media channels. It's a lot more relaxing than working at a call center. You have all the wonderful benefits of Universal and get to work backstage out of Guest view. It's a small team which has pros and cons to it as well.

Cons

You have to work very late some nights. You do have to work weekends and holidays. Not a consistent schedule, you come into work at varying times in the day. At times the Guests can be a handful, but if you've ever worked in a theme park this is nothing new or out of the ordinary. Since the hours are so irregular it can be hard to have a social life outside of work without hindering the entire work operation.

2.0

Dec 21, 2017

Political

Sales counselor

Recommend

CEO approval

Business Outlook

Pros

Good place to get your career started. Opportunity for growth if you suck up to the right person.

Cons

Very political, no diversity in management staff.

Viewing 25 - 27 of 2,403 Reviews

Jobs at Universal Orlando Resort

Senior Manager, Finance Planning and Analysis (FP&A)

Application Engineer, Workforce Management

Auditor, Qualitative Research

Senior Systems Engineer, Vulnerability Operations

Senior Specialist, Digital Consumer Experience & E-Commerce

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Universal Orlando Resort

Universal Orlando Resort reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Potential to be a great work place but you have to know the right people!

Digital Guest Communication Coordinator

Political

Jobs at Universal Orlando Resort

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