Is Universal Orlando Resort a good company to work for?

Universal Orlando Resort has an overall rating of 4.0 out of 5, based on over 2,576 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 86% of employees would recommend working at Universal Orlando Resort to a friend and 67% have a positive outlook for the business. The best reviews about Universal Orlando Resort have been left by employees working as Intern , Merchandiser and Manager .

Does Universal Orlando Resort pay their employees well?

According to anonymously submitted Glassdoor reviews, Universal Orlando Resort employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Universal Orlando Resort. This rating has been stable over the past 12 months.

How satisfied are employees working at Universal Orlando Resort?

86% of Universal Orlando Resort employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Universal Orlando Resort 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Universal Orlando Resort?

Attractions Attendant (184) , Security Officer (59) , Sales Associate (45) , Merchandise Associate (41) , Event Guide (39) , Lifeguard (36) , Vacation Planner (34) , Cashier (27) , Line Cook (26) , Sales Counselor (23) , Stocker (21) , Attraction Attendant (20) , Coordinator (20) , Server (20) , Manager (19)

What are the pros of working at Universal Orlando Resort according to real employee reviews?

"Plus you get great benefits and you get to enjoy the parks for free as well." ((in 401 reviews)); "The people are great and working in a theme park is fun but not for the weak" ((in 111 reviews)); "Great team members to work with and management!" ((in 73 reviews)); "Free tickets to both Universal and Islands of Adventure as well as some other parks." ((in 46 reviews)); "Management is always super understanding, great benefits, and a nice work environment." ((in 34 reviews))

What are the cons of working at Universal Orlando Resort according to real employee reviews?

"Low Pay Raises and Promotions are VERY Competitive" ((in 152 reviews)); "Poor communication amongst teams and management." ((in 152 reviews)); "Long hours but flexible overall" ((in 75 reviews)); "Too much favoritism when it comes to promotions." ((in 47 reviews)); "Managers don't care if you are ill or not which is kinda sad working with food with the flu." ((in 42 reviews))

What are employees saying about Universal Orlando Resort layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Universal Orlando Resort layoffs and their outlook for job security at Universal Orlando Resort in 2026.

What are the top reviewed Universal Orlando Resort locations?

Orlando , Kissimmee , Miami , Los Angeles , Universal City , Windermere , Margaretville , Louisville , Cashiers , Nashville , Georgetown , Butler , Orland , Moorpark , Ontario , Las Vegas , Portland , Gainesville , Auburndale , Davenport , Winter Haven , Mount Dora , Saint Cloud , Sanford , Winter Park , Statesboro

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Universal Orlando Resort

Part of NBCUniversal

Universal Orlando Resort reviews

4.0

86% would recommend to a friend

(2,403 total reviews)

Tom Williams

83% approve of CEO

67% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Compensation and benefits

3.9

Culture & values

3.8

Career opportunities

3.6

Work/Life balance

3.3

Senior management

Universal Orlando Resort has an employee rating of 4.0 out of 5 stars, based on 2,403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Orlando Resort employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Nov 13, 2018

Security Officer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits. Values are stressed when it benefits the company

Cons

Horrific scheduling. Could possibly work every shift within 4 days.

5.0

Oct 22, 2018

Universal Orlando is an incredible company to work for

Attractions attendant

Recommend

CEO approval

Business Outlook

Pros

I've been working in attractions at Universal for years now. The company is big, fun and I honestly feel like it cares about the team members. Universal respects its front-line employees and has incentives in place to keep us happy. -Benefits and perks are great. You always get into its parks for free plus you get plenty of comp tickets. -management practices an open door policy so you're able to talk them if you have an issue or want to discuss furthering your career at Universal. - The venue I work at is very flexible when it comes to switching shifts with other team members. - Pay is fair. I started at $10 an hour and have had two raises in the past two years.

Cons

It's a customer service job, so dealing with guests can be very difficult at times. There were a few times when I felt management should've backed me up on things, but for the most part they did.

2.0

Sep 13, 2018

line cook

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good benefits ok pay free entry into parks

Cons

as a full time employee you have to work with some of the worst part time or seasonal employees sometimes. They all come in with massive bad attitudes, laziness, etc. the dont believe in firing people regardless of how bad they are, so be ready to work with some absolute awful people. they give you a hard time about requesting time off unless its during like 2 months out of the year when the season is slow. requesting an availability change is almost impossible. Came back from maternity leave and they still expected me to work till 1am with a newborn at home, because the part timers got to have all the good shifts due to "school"...

Viewing 22 - 24 of 2,403 Reviews

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Jobs at Universal Orlando Resort

Stocker, Food & Beverage (Halloween Horror Nights)

Warehouse Driver 3rd Shift (CDL Required)

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Security Officer

Universal Orlando is an incredible company to work for

line cook

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