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      Universal Studios

      Part of NBCUniversal

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      Universal Studios reviews

      3.8

      72% would recommend to a friend

      (2,043 total reviews)
      avatar

      Thomas L. Williams

      68% approve of CEO

      55% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Career opportunities

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.3

      Senior management

      Universal Studios has an employee rating of 3.8 out of 5 stars, based on 2,043 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Universal Studios employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      May 6, 2022

      Better Than The Mouse

      Attractions attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      They are a lot less strict than other competitors. They have a lot more individualized development programs for team members

      Cons

      Can work long hours if you have full availability

      4.0
      May 4, 2022

      Working as a FSA

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love the people that I work with

      Cons

      The guests can be very rude sometimes, you have to tolerate it.

      5.0
      May 3, 2022

      Teamwork is Universal

      Attractions operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      ***Incredible insurance benefits! Part-timers can even enroll with the company insurance, it is simplified but still amazing to even get it as part-time! Furthermore both cover gender dysphoria/HRT treatments/surgeries! ***My copay for full top surgery was only $250!!! *Good, solid management that will be there for you. Show good work ethic and you'll be well cared for. Want/need a transfer to another area? They'll make it happen ASAP based on your needs. *Wonderful teamwork! Shift time trades to help one another. Doubling or skipping positions in rotation to relieve any stress. Always looking out for one another; quick to jump in to assist with any guest situations so you're not alone!

      Cons

      *Those over-the-top guest situations...thankfully not as bad with the Covid Restrictions gone, but still. Of course that's any job with guest service, but theme parks have it the worst hands down! It's important to not take anything personally even if called out by a disgruntled guest. *One radio channel for all attractions in UO and IOA, and one channel for "private" detailed situations to discuss in length. You constantly have to wait for air silence in order to call. *The parks don't provide a good variety of rides. Most are motion simulators, 3D, or thrilling roller-coasters. If you can't stomach that you don't have much to do other than shows and few kiddie rides. *On that note there aren't much rides for the toddlers; most height requirements are 40-42" lowest at 34". If your 3yr old that you had to pay for still isn't tall enough, too bad no rides for them.

      Viewing 589 - 591 of 2,043 Reviews
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      Glassdoor has 2,270 Universal Studios reviews submitted anonymously by Universal Studios employees. Read employee reviews and ratings on Glassdoor to decide if Universal Studios is right for you.