Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Upgrade?

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , New Account Specialist (10) , Loan Review Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 41 reviews)); "great culture a lot perks" ((in 30 reviews)); "Fully remote and great leadership" ((in 23 reviews)); "Pay is good." ((in 22 reviews)); "good work life balance" ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 10 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "No bonuses at the moment" ((in 6 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

What are the top reviewed Upgrade locations?

Phoenix , San Francisco , Atlanta , Reno , Sandy , Arizona City , Frisco

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Upgrade reviews

3.9

69% would recommend to a friend

(74 total reviews)

Renaud Laplanche

84% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.8

Compensation and benefits

3.7

Senior management

3.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Apr 26, 2023

Company is good, not great

Tier-1 support

Recommend

CEO approval

Business Outlook

Pros

Company culture, people, pay, perks, and benefits are all very good!

Cons

Company is not cohesive. No upward mobility for certain departments. Too much middle-management that are set in their ways, even if those ways don’t work.

Upgrade Response

Thank you for your feedback. We appreciate you sharing your experience.

5.0

Feb 1, 2023

LOVE

Risk analyst

Recommend

CEO approval

Business Outlook

Pros

I love the culture here. Pay is good. Comfortable environment. Supportive management.

Cons

Start up, still ironing out kinks.

1.0

Jan 30, 2023

Could have been a great place to work if treated correctly.

Specialty service agent iii

Recommend

CEO approval

Business Outlook

Pros

Promotions, Pay Rate, Bonus, After a year you get stock options, Healthcare Provided by company

Cons

Payroll will cheat you if you don’t pay attention. There is a lot of favoritism. It is truly a dog eat dog work environment. If you ask too many questions you get labeled as difficult. Other teams don’t properly share information with each other which makes your job a bit difficult. There is a lot of sly racism.

Upgrade Response

We take your feedback seriously and it’s disappointing to learn that you didn’t find Upgrade to be a positive work environment. We strive to cultivate an inclusive and diverse environment and your feedback will help us to continue to improve. We are committed to ensuring our culture provides a rewarding work environment for our team members. We are interested to hear more and learn from your experience. Please email us at wecare@upgrade.com and we will set up a time to connect with you.

Viewing 34 - 36 of 74 Reviews

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Jobs at Upgrade

Director, Sales, Flex Pay

Los Angeles, CA

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Company is good, not great

LOVE

Could have been a great place to work if treated correctly.

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