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- Every quarter perks are being taken away (spiffs, free meals, overtime) Company will be public soon with little incentives left. - not a single African American male / male of color in upper management ( only caucasian men, women and women of color. ) (promotes diversity, but really has no diversity) - Employees lying constantly to retain their job (pretending to have covid, clocking in while doing no work, dispositioning themselves in active while taking no calls) - hard work goes unrecognized / They let go / fire / warn their best employees while promoting those with little to no experience. I watched their best agents below me stuck, unable to promote for months, ultimately resigning or being fired due to systematic restrictions. Coincidentally, 90% of them were people of color, mostly male. - Very high managerial turnover / even higher agent turnover rate

Building is located in the heart of downtown Phoenix and there tends to be a lot of construction, but is otherwise manageable. Some of the call center roles can be labor-intensive but the spiffs and bonuses make up for it.