Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Upgrade?

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , New Account Specialist (10) , Loan Review Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 41 reviews)); "great culture a lot perks" ((in 30 reviews)); "Fully remote and great leadership" ((in 23 reviews)); "Pay is good." ((in 22 reviews)); "good work life balance" ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 10 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "No bonuses at the moment" ((in 6 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

What are the top reviewed Upgrade locations?

Phoenix , San Francisco , Atlanta , Reno , Sandy , Arizona City , Frisco

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Upgrade reviews

3.9

69% would recommend to a friend

(74 total reviews)

Renaud Laplanche

84% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.8

Compensation and benefits

3.7

Senior management

3.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74 reviews

Reviews about "Compensation"

Return to all reviews

5.0

Feb 24, 2022

Exciting Startup with high ceiling

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Clear company vision Execs are all accessible and visible Diversity focused Stable and exciting Pay, benefits, and stock options Plenty of opportunities for career growth and development Cool place to work

Cons

Nothing outside of normal stuff that any company experiences

Upgrade Response

Thank you for the great feedback! We appreciate you sharing. your experience!

5.0

Feb 17, 2022

Fintech

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Pay, location and benefits

Cons

I have no cons to share

Upgrade Response

Thank you so much for sharing your thoughts - much appreciated!

5.0

Feb 7, 2022

New Employee - So Far So Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free lunch everyday bonuses overtime chill environment

Cons

I havent been here long enough to give the cons. Its a call center environment , the customers are nice enough.

Upgrade Response

Thank you so much for sharing your thoughts with us - it helps us work towards building a better environment for all of our team members.

Viewing 55 - 57 of 74 Reviews

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Exciting Startup with high ceiling

Fintech

New Employee - So Far So Good

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