Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Upgrade?

69% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , New Account Specialist (10) , Loan Review Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Collections Specialist (6) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 41 reviews)); "great culture a lot perks" ((in 30 reviews)); "Fully remote and great leadership" ((in 23 reviews)); "Pay is good." ((in 22 reviews)); "good work life balance" ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 16 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 10 reviews)); "Having my children on my benefits is really expensive Communication is lack luster" ((in 7 reviews)); "No bonuses at the moment" ((in 6 reviews)); "If you leave your seat you will be bullied by the best micro managers in the business." ((in 6 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

What are the top reviewed Upgrade locations?

Phoenix , San Francisco , Atlanta , Reno , Sandy , Arizona City , Frisco

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Upgrade reviews

3.9

69% would recommend to a friend

(74 total reviews)

Renaud Laplanche

84% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.8

Compensation and benefits

3.7

Senior management

3.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Dec 11, 2023

Upgrade

Collections representative

Recommend

CEO approval

Business Outlook

Pros

Very cultured work environment , open door with all of management

Cons

No real bonus opportunity, very minimal help from senior management

Upgrade Response

Thank you for taking the time to share your experience.

5.0

Dec 3, 2023

Awesome place to work

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Great product, team is helpful, leadership is experienced

Cons

No bonuses at the moment

Upgrade Response

Great to hear! We appreciate you taking the time to share your experience.

2.0

Sep 28, 2023

My experience

Verifications specialist

Recommend

CEO approval

Business Outlook

Pros

Unlimited free snacks and drinks on site Free medical, dental, vision coverage for single with no dependents

Cons

Not much room for growth and almost zero pay increases.

Upgrade Response

We take your feedback seriously and it’s disappointing to learn that you didn’t find Upgrade to be a positive work environment fitting to what works best for you. Your feedback will help us to continue to improve. Please email us at wecare@upgrade.com and we will set up a time to connect.

Viewing 22 - 24 of 74 Reviews

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