Upstart reviews

3.7

53% would recommend to a friend

(389 total reviews)
avatar

Dave Girouard

78% approve of CEO

44% positive business outlook

Upstart has an employee rating of 3.7 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upstart employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

389 reviews
3.0
May 20, 2023

It's okay

Recommend
CEO approval
Business Outlook

Pros

There is a nice wellness budget 1200 yearly, we also have 100 monthly tech budget added to our checks to pay for internet/tech stuff we want for work purposes. Fully remote all equipment is provided and the culture is fairly nice all of my managers have been really nice and supportive. The founders still work here and you can tell that they really care/believe in the mission which is to help regular/lower income people gain access to credit which is a really nice mission. The severance packages are also really good for those that were laid off.

Cons

There is an apparent lack of transparency and some confusion with job responsibilities and transitions. People were shuffled around a lot on a "temporary" basis without being given accurate job descriptions which turned out to be not temporary at all. If my position had been accurately described when offered I would not had taken it. My job has also been altered over time to the point where it's basically a sad call center job where we are just on the phone all day and I did not want or apply for a call center job. We have predictably been losing staff that have jot and likely will not be replaced.

2.0
Nov 28, 2022

Some good but mostly bad

Recommend
CEO approval
Business Outlook

Pros

Compensation was good (before the stock tanked) Some very smart coworkers Remote first philosophy

Cons

Inexperienced mid level managers Some long tenured employees can be cliquish Some poor attitudes towards non-bay area engineers Business model doesn’t seem to be panning out in current macro environment

5.0
Apr 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Upstart truly does believe in its own mission statement of "enable effortless credit based on true risk". Its no accident that we get a lot of customer testimonials saying "you guys helped me through a difficult time" and "you gave me a chance when others didn't", time and time again. Our product innovations are done with the purpose of HELPING MORE PEOPLE. I love that about Upstart. I get to work with very talented people - former Googlers, big bank employees, big insurance, big retail...they all opted to work for Upstart. That should tell you a lot. I definitely feel privileged to work alongside these people. Without revealing specifics, compensation and benefits are extremely competitive, if not better than average. My quality of life has improved significantly, actually being paid competitively. Employee feedback is definitely listened to and even answered on a weekly basis. Dave Girouard himself has answered a lot of questions - what CEO has the time or patience to do so? One that genuinely cares about his team.


Cons

The time off policy could be improved a bit. It was probably designed when the company was brand new and hasn't been reviewed.

Viewing 49 - 51 of 389 Reviews

Glassdoor has 426 Upstart reviews submitted anonymously by Upstart employees. Read employee reviews and ratings on Glassdoor to decide if Upstart is right for you.