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      Upstart

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      Upstart reviews

      3.7

      53% would recommend to a friend

      (389 total reviews)
      avatar

      Dave Girouard

      78% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Upstart has an employee rating of 3.7 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upstart employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      389 reviews
      3.0
      May 15, 2024

      It's customer service

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well paying with an expense acct for health and fitness/wellness A tech budget Great benefits that weren't too expensive

      Cons

      It's customer service. If you can handle that, great. They are currently downsizing and letting people go all over the place. I would get out of there before it becomes too corporate honestly. They're going to continue to cleave good people and outsource to india. Guaranteed the benefits aren't going to last either. It's come a long way from being the startup that it was, full of hope and promise for the future.

      2.0
      May 12, 2024

      Small company comp/benefits, big company BS

      Software engineering manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The mission is real, important, and prioritized by leadership. Some decisions, such as small dollar lending, are long-term bets that fit the mission but aren't expected to have any material business payoff in the next few years. - A lot of smart people and interesting challenges

      Cons

      - Extremely heavy process around quarterly planning, and re-planning. Hard to get anything done with so much bureaucracy. This process gets worse every year. - Eng leadership cares more about optics than impact. Hitting dates and predictability is higher priority than big swings. Risk taking is strongly discouraged. - Eng leadership is unempathetic about workload - or anything really. And unrealistic about expectations. - Flexible time off is a marketing tactic, not real. Hard limits are put in place at the VP level, who have to approve PTO. - Used to be competitive on pay until the stock dropped 90%. Attempts to pull people out from underwater on stock have not been competitive, encouraging people to leave and rewarding newcomers. - Layoffs are putting talented engineers' jobs at risk. - Very low DEI in Eng

      4.0
      May 11, 2024

      Great team culture

      Senior research scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Highly collaborative colleagues, competent managers and transparency.

      Cons

      Uncertainty in company and career growth. Reorg every few months.

      Viewing 82 - 84 of 389 Reviews
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      ReviewsUpstart reviews

      Glassdoor has 426 Upstart reviews submitted anonymously by Upstart employees. Read employee reviews and ratings on Glassdoor to decide if Upstart is right for you.