Upstream USA reviews

4.1

75% would recommend to a friend

(48 total reviews)
avatar

Mark Edwards

77% approve of CEO

71% positive business outlook

Upstream USA has an employee rating of 4.1 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Upstream USA employee rating is 20% above average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

48 reviews
4.0
May 12, 2023

2021

Recommend
CEO approval
Business Outlook

Pros

Awesome benefits and awesome people to work with. Everyone on the team is super passionate about the work and are true trailblazers.

Cons

Lack of systems to share feedback regarding DEI and org culture

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Upstream USA Response
3y
Thank you for your feedback. We are incredibly proud of the benefits we offer and the passionate trailblazers support our mission. We appreciate your feedback about our Equity, Diversity and Inclusion (EDI) efforts. Having feedback mechanisms to help the organization improve is essential, and we’ve implemented several channels for team members to have their voices heard. First, we have established an EDI Portal on our Intranet to promote transparency on EDI commitments, which includes our EDI Strategic Roadmap from January 2023 through July 2024. The EDI Portal includes MyVoice, which is an inclusion channel for Upstreamers to submit their questions, recommendations, positive affirmations, complaints, and constructive feedback to the organization on EDI topics, in addition to general ideas and broader feedback they may have for Upstream. We believe in promoting psychological safety and are genuine in leveraging feedback in order to spark action and enhance the Upstreamer experience. Accordingly, through MyVoice, we also provide the ability to provide feedback both anonymously and non-anonymously. This includes reporting complaints both anonymously and non-anonymously on equal employment opportunity, conflict of interest, confidential or proprietary information, accounting controls and procedures, violations of code of conduct and ethics, discrimination and harassment. Upstream has also launched the Culture Council in 2022, and the council will be entering its second round with a refreshed cohort in 2023. The Culture Council has collaborated with organizational functions and consultants in order to craft the EDI Strategic Roadmap we are currently implementing in addition to the OneUpstream Philosophy Awards, Risk Mitigation, and Operating Principle Initiative projects. The Council will assist Upstream in 2023 to review and establish organizational meeting reduction efforts, support recognition opportunities, enable operating principles and core values, and operationalize supports for the EDI Strategic Roadmap. We also periodically tap into our council to allow Upstreamer perspectives across career stages, departments, and identities to weigh in on policies and processes as we craft and fine-tune them. The Council works to represent the Upstream workforce and elevate their perspective to improve the workplace culture in our organization. In the second half of 2023, we will also convene communities of belonging or affinity groups, which will serve to promote greater transparency and accountability, in addition to promoting a culture of feedback and psychological safety as we accelerate towards belonging in the coming years.
5.0
Sep 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Mission Driven Competitive Pay & wonderful benefits Focused on continuous improvement and change Primarily remote and family friendly

Cons

A young organization so still building systems and refining practices. Staff are most successful if they are flexible and comfortable in the grey while also being able to perform at a high level.

5.0
Apr 18, 2022
Recommend
CEO approval
Business Outlook

Pros

From day one, everyone at Upstream has been welcoming and kind. The amount of encouragement and support I have felt from my coworkers is incomparable to previous roles. Having a hybrid schedule has made it very easy to form relationships and maintain them both in person and online. And there is no better feeling knowing you are working for an organization with such an amazing mission.

Cons

There aren't many cons that I have run into.

Viewing 40 - 42 of 48 Reviews

Glassdoor has 51 Upstream USA reviews submitted anonymously by Upstream USA employees. Read employee reviews and ratings on Glassdoor to decide if Upstream USA is right for you.