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Upstream USA

Engaged Employer

Upstream USA reviews

4.1

75% would recommend to a friend

(48 total reviews)
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Mark Edwards

77% approve of CEO

71% positive business outlook

Ratings by category

4.6

Compensation and benefits

4.3

Work/Life balance

3.9

Culture & values

3.8

Career opportunities

3.6

Senior management

3.4

Diversity & inclusion

Upstream USA has an employee rating of 4.1 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Upstream USA employee rating is 20% above average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Reviews by job title

48 reviews
5.0
Sep 13, 2022

Non-profit focused on mission, it's people, and impact across the country

Practice transformation leader
Recommend
CEO approval
Business Outlook

Pros

Mission Driven Competitive Pay & wonderful benefits Focused on continuous improvement and change Primarily remote and family friendly

Cons

A young organization so still building systems and refining practices. Staff are most successful if they are flexible and comfortable in the grey while also being able to perform at a high level.

4.0
Jul 16, 2022

Awesome place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission-driven: it is clear that employees care about our work, and that binds us in moving toward impact. Flexible: I appreciate working from home and the flexibility it brings. There is also flexibility in the types of work I get to do, how I interact with other teams, and even with ideas. I love that we can continue to innovate, iterate, and improve. Super smart talent: my colleagues are bright! Their experiences are varied and interesting. Compensation and benefits: I appreciate that Upstream pays at the high end of the nonprofit range. Great benefits. It is obvious that senior leadership cares about work-life balance. The holiday shutdown week is a wonderful treat. I know some people have complained about the fast pace, but for me this job and Upstream overall have been the most reasonably paced employment I’ve ever had. I have the least stress I’ve had in over a decade. Things are always changing, but that is my experience of healthcare, and I’d consider our continual evolution a positive.

Cons

We are often building the plane as we fly it. We do not always make the best use of our resources. I think we could do more with less. Some of the structures we have set up can be siloed (although I’ve never met a company where this isn’t the case). I’ve seen significant strides on diversity and inclusion during my tenure and we still have a ways to go. While I recognize our work could be limited by addressing the full range of reproductive care, including abortion, it feels out of alignment with our commitment to bodily autonomy and patient choice to not provide technical assistance on preconception and pregnancy termination counseling and education.

1.0
Jul 15, 2022

Performative and Duplicitous

Partnerships
Recommend
CEO approval
Business Outlook

Pros

Upstream pays extremely well across the board and likely leads the non-profit field in salaries. Benefits are equally generous. Work life balance, dependent on the supervisor, is amenable. The equipment and technology provided to employees is top notch.

Cons

HR is performative, duplicitous, and driven by their perception. HR has sent employees written requests to complete reviews on Glassdoor, framing the ask as a "favor." Disagreement is discouraged and weaponized. The alarming attrition rate is not a coincidence. As most former employees of Upstream remain in the reproductive health field, the treatment of team members and Upstream's consistent lack of ability to deliver on the program has soured the organizations reputation. Equity, Diversity, and Inclusion remains a priority for employees. Leadership and HR will bring in innumerable consultants, conduct endless surveys, and change nothing. The resentment from routine inaction and wheel spinning is wide spread and easily felt.

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Upstream USA Response
4y
Thank you for the time you took to share your feedback. We have shared your review with Upstream leadership as it does not reflect the employee experience that we strive for. We appreciate any feedback which helps us learn how we can better live out our mission and EDI values, build trust, and bring joy to our work everyday. We are glad to hear of your positive experience with our compensation and benefits. We do occasionally invite employees to write Glassdoor reviews if they wish so those outside the organization can learn about the experiences of real Upstreamers. We also conduct staff surveys to get a pulse on areas where we're doing well and need to improve internally - If you are still working at Upstream, we hope you will continue to participate and provide candid feedback through that avenue as well.
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Glassdoor has 51 Upstream USA reviews submitted anonymously by Upstream USA employees. Read employee reviews and ratings on Glassdoor to decide if Upstream USA is right for you.