Upstream USA reviews

4.1

75% would recommend to a friend

(48 total reviews)
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Mark Edwards

77% approve of CEO

71% positive business outlook

Upstream USA has an employee rating of 4.1 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Upstream USA employee rating is 20% above average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

48 reviews
5.0
May 24, 2023

Fabulous Passion and Purpose!

Recommend
CEO approval
Business Outlook

Pros

Everyone takes tremendous pride in the work they are doing. We also care a lot about each other. Who we are as people is seen, heard and valued. I can look across my team and larger department and see another human. A high respect and performance bar is present and that is very motivating.

Cons

This isn't exactly a con but with all the rapid change in our industry, Upstream needs to stay very on its toes and nimble. The mission is large as is the effort to support our mission. We have made strides here for sure but we need to continue to be careful to prioritize our wellbeing while in a highly service-oriented, ambitious work environment. It's a balance to strike.

4.0
May 12, 2023

2021

Recommend
CEO approval
Business Outlook

Pros

Awesome benefits and awesome people to work with. Everyone on the team is super passionate about the work and are true trailblazers.

Cons

Lack of systems to share feedback regarding DEI and org culture

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Upstream USA Response
3y
Thank you for your feedback. We are incredibly proud of the benefits we offer and the passionate trailblazers support our mission. We appreciate your feedback about our Equity, Diversity and Inclusion (EDI) efforts. Having feedback mechanisms to help the organization improve is essential, and we’ve implemented several channels for team members to have their voices heard. First, we have established an EDI Portal on our Intranet to promote transparency on EDI commitments, which includes our EDI Strategic Roadmap from January 2023 through July 2024. The EDI Portal includes MyVoice, which is an inclusion channel for Upstreamers to submit their questions, recommendations, positive affirmations, complaints, and constructive feedback to the organization on EDI topics, in addition to general ideas and broader feedback they may have for Upstream. We believe in promoting psychological safety and are genuine in leveraging feedback in order to spark action and enhance the Upstreamer experience. Accordingly, through MyVoice, we also provide the ability to provide feedback both anonymously and non-anonymously. This includes reporting complaints both anonymously and non-anonymously on equal employment opportunity, conflict of interest, confidential or proprietary information, accounting controls and procedures, violations of code of conduct and ethics, discrimination and harassment. Upstream has also launched the Culture Council in 2022, and the council will be entering its second round with a refreshed cohort in 2023. The Culture Council has collaborated with organizational functions and consultants in order to craft the EDI Strategic Roadmap we are currently implementing in addition to the OneUpstream Philosophy Awards, Risk Mitigation, and Operating Principle Initiative projects. The Council will assist Upstream in 2023 to review and establish organizational meeting reduction efforts, support recognition opportunities, enable operating principles and core values, and operationalize supports for the EDI Strategic Roadmap. We also periodically tap into our council to allow Upstreamer perspectives across career stages, departments, and identities to weigh in on policies and processes as we craft and fine-tune them. The Council works to represent the Upstream workforce and elevate their perspective to improve the workplace culture in our organization. In the second half of 2023, we will also convene communities of belonging or affinity groups, which will serve to promote greater transparency and accountability, in addition to promoting a culture of feedback and psychological safety as we accelerate towards belonging in the coming years.
3.0
Mar 30, 2023

Good mission, lacking diversity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent pay and benefits. Fair and generous COLA increase yearly.! Great people that genuinely care about the work, someone is always available and willing to help guide you through very confusing systems that exist within the organization. Time to connect with team through themed retreats throughout the year .

Cons

Heavy meeting culture, meeting free Friday is often not honored. Supervisors micromanage professionals with 15 years of experience and do not allow autonomy . Extreme lack of diversity, Upstream is extremely white and female by their own accounts. It is unclear what steps and avenues they are taking to actually diversify recruitment efforts to ensure a more diverse workforce . Staff are often unaware of their own implicit bias and this manifests in the form of serious microagressions. It is also disturbing that unplanned pregnancies impact black and brown communities at disproportionate numbers but you can count on two hands the black and brown people doing the direct work at Upstream. Most of the black and brown staff on PT team are in lower level positions, and there are no directors of color.

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Upstream USA Response
3y
Thanks for sharing your experience working at Upstream. We are glad you appreciate our competitive salary and compensation structure, our generous COLA increases, our comprehensive healthcare benefits and that you enjoy working with our great staff! In order to ensure opportunities for training, teaming and togetherness, our leadership team believes it is essential to gather in person twice a year. This is part of our culture! Upstream is committed to equity, diversity and inclusion (ED+I) as a cornerstone of our work to increase equitable access to the full range of contraception methods nationwide. EDI requires a willingness to listen, reflect, and change so we build a culture that celebrates and serves everyone. These values are a part of our core operating principles. We strive for diversity, mitigating bias and take an intentional approach to include individuals from underserved populations in our candidate pipelines for all open roles and will continue to make diversity sourcing a priority. We are proud of the diversity of our leadership team and are committed to improving the diversity at all levels of our organization. Our recruiting team is deeply committed to our EDI priorities and we are making progress everyday. Our meeting free Fridays are valued by all employees, but occasionally the needs of the organization and our healthcare center partners may be prioritized over our meeting free Friday schedule. If you feel that Friday meetings are no longer an exception but a pattern, we would encourage you to reach out to your people manager, our human resources team or our VP of Equity Diversity and Inclusion, where you can also discuss any concerns you may have around any implicit bias or micro-aggressions you may have experienced or witnessed. We take these concerns very seriously and conduct mandatory microaggression training for all staff members.
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Glassdoor has 51 Upstream USA reviews submitted anonymously by Upstream USA employees. Read employee reviews and ratings on Glassdoor to decide if Upstream USA is right for you.