Is VCA a good company to work for as a Client Service Representative Assistant?

Client Service Representative Assistant professionals working at VCA have rated their employer with 3.1 out of 5 stars in 89 Glassdoor reviews. This is a higher than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Client Service Representative Assistant Jobs at VCA now and start preparing for your job interview by browsing frequently asked Client Service Representative Assistant interview questions at VCA .

Does VCA pay Client Service Representative Assistant employees well?

Client Service Representative Assistant professionals rate their compensation and benefits at VCA with 3.9 out of 5 stars based on 89 anonymously submitted employee reviews. This is 26.1% better than the company average rating for salary and benefits. Find out more about Client Service Representative Assistant salaries at VCA.

What are the top reviewed jobs at VCA?

Veterinary Assistant (276) , Veterinary Technician (180) , Customer Service Representative (CSR) (96) , Customer Service Representative (88) , Client Service Representative (82) , Veterinarian (69) , Registered Veterinary Technician (RVT) (68) , Receptionist (63) , Technician (56) , Associate Veterinarian (52) , Vet Assistant (49) , Hospital Manager (48) , Front Desk Receptionist (35) , Kennel Technician (33) , Vet Tech (33)

What are the pros of working at VCA according to real employee reviews?

"Benefits were good and given after 30days" ((in 216 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 94 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 74 reviews)); "Staff is great and friendly." ((in 69 reviews)); "Good work environment." ((in 25 reviews))

What are the cons of working at VCA according to real employee reviews?

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 260 reviews)); "Some managers have difficult managig styles." ((in 61 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 47 reviews)); "Upper management is clueless." ((in 45 reviews)); "there is no work/life balance" ((in 43 reviews))

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VCA

Part of Mars

VCA Client Service Representative Assistant reviews

3.1

66% would recommend to a friend

(89 total reviews)

Patty Wu

Not enough data to show CEO approval

64% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Career opportunities

2.9

Diversity & inclusion

2.7

Work/Life balance

2.6

Culture & values

2.5

Senior management

Client Service Representative Assistant employees have rated VCA with 3.1 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Client Service Representative Assistant professionals have a good working experience there. VCA is rated in line with the average (within 1 standard deviation) by Client Service Representative Assistant professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

1.0

Apr 6, 2024

Not worth the trouble

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pet treatment discount, gaining knowledge as you work

Cons

Minimal training, micromanagement, short staffed, hostile work environment, excessive meetings, generalization of problems instead of directly addressing them, too many responsibilities, no seriousness to racism and microaggressions from clients, dismissive supervisors, low wage, inconsistent training (you will hear one thing and other employees hear another thing), management is quick to target employees they don't like.

VCA Response

Please know that we take your feedback seriously, as the success and well-being of each team member is important to us. We are here to listen and would like to learn more about what you've described, so please email us at EmployeeConcerns@vca.com. Thank you.

2.0

Feb 7, 2024

Low pay for long hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you love pets, they receive some of the best care here. The vets and all the great workers are a testament to that.

Cons

You work 10 hours for about $16/hr and you are consistently on call. All other pay around is $18+ so it is not competitive. This is poor from MARS the company that owns VCA and also a small brand called M&Ms.

VCA Response

We truly value our Associates, and always want them to feel properly supported. Please know that we are available to discuss your feedback, and can be reached at EmployeeConcerns@vca.com. Thank you.

5.0

Feb 5, 2024

Enjoyed my time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, especially if you have pets. Good working environment

Cons

Interpersonal drama. Also they are chronically understaffed.

VCA Response

We appreciate this positive feedback! Thank you for your hard work during your time with us and we wish you the best in all of your future endeavors!

Viewing 13 - 15 of 89 Reviews

Jobs at VCA

Customer Service Representative

Veterinary Client Service Representative - Full Time

Lead Registered Veterinary Technician General Practice

Warrensville Heights, OH

$21 - $28 /hr

(Employer provided)

View job

Client Service Representative/Vet Assistant

Lead Registered Veterinary Technician General Practice

Warrensville Heights, OH

$21 - $28 /hr

(Employer provided)

View job

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Low pay for long hours

Enjoyed my time

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