Is VCA a good company to work for as a Client Service Representative Assistant?

Client Service Representative Assistant professionals working at VCA have rated their employer with 3.1 out of 5 stars in 89 Glassdoor reviews. This is a higher than average score with the overall rating of VCA employees being 2.9 out of 5 stars. Search open Client Service Representative Assistant Jobs at VCA now and start preparing for your job interview by browsing frequently asked Client Service Representative Assistant interview questions at VCA .

Does VCA pay Client Service Representative Assistant employees well?

Client Service Representative Assistant professionals rate their compensation and benefits at VCA with 3.9 out of 5 stars based on 89 anonymously submitted employee reviews. This is 26.1% better than the company average rating for salary and benefits. Find out more about Client Service Representative Assistant salaries at VCA.

What are the top reviewed jobs at VCA?

Veterinary Assistant (276) , Veterinary Technician (180) , Customer Service Representative (CSR) (96) , Customer Service Representative (88) , Client Service Representative (82) , Veterinarian (69) , Registered Veterinary Technician (RVT) (68) , Receptionist (63) , Technician (56) , Associate Veterinarian (52) , Vet Assistant (49) , Hospital Manager (48) , Front Desk Receptionist (35) , Kennel Technician (33) , Vet Tech (33)

What are the pros of working at VCA according to real employee reviews?

"Benefits were good and given after 30days" ((in 204 reviews)); "The coworkers are great and there are pet discounts for medical care" ((in 93 reviews)); "At the hospital level there are great people and the veterinary field can be very rewarding." ((in 75 reviews)); "Staff is great and friendly." ((in 67 reviews)); "Good work environment." ((in 25 reviews))

What are the cons of working at VCA according to real employee reviews?

"The pay is low and they make it hard to get a raise unless you tell them you're quitting." ((in 243 reviews)); "Some managers have difficult managig styles." ((in 60 reviews)); "Long hours and made to feel like you're not a team player if you don't work overtime/pick up shifts in other departments." ((in 45 reviews)); "there is no work/life balance" ((in 43 reviews)); "Upper management is clueless." ((in 43 reviews))

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VCA

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VCA Client Service Representative Assistant reviews

3.1

66% would recommend to a friend

(89 total reviews)

Patty Wu

Not enough data to show CEO approval

64% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Career opportunities

2.9

Diversity & inclusion

2.7

Work/Life balance

2.6

Culture & values

2.5

Senior management

Client Service Representative Assistant employees have rated VCA with 3.1 out of 5 stars, based on 89 company reviews on Glassdoor. This indicates that most Client Service Representative Assistant professionals have a good working experience there. VCA is rated in line with the average (within 1 standard deviation) by Client Service Representative Assistant professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

3.0

Jun 3, 2026

Good pay and schedule, but challenging management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good pay and schedule, good coworkers

Cons

corporate management can be difficult

2.0

Oct 18, 2025

Not worth it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Depends on the people you work with

Cons

Low pay, emotional environment, understaffed

VCA Response

8mo

We appreciate the feedback. Everyone is responsible for delivering the quality pet care we are known for. It's why we invest in supporting the well-being and development of our Associates across the organization, in every role - from discounts to training, mentorship and benefits.

4.0

Feb 26, 2025

Pretty Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company culutre: occasionally free lunch, monthly meetings, good training. I had an overall good experience working here.

Cons

I wish management had been more present.

VCA Response

Your feedback is helpful and valued, as ensuring our Associates have the support and resources they need is an ongoing journey. Thank you very much for your contributions while you were a member of our team!

Viewing 1 - 3 of 89 Reviews

Jobs at VCA

Customer Service Representative

Veterinary Receptionist

Taylorsville, UT

View job

Client Service Representative

Veterinary Client Service Representative - Full Time

Lead Registered Veterinary Technician General Practice

Warrensville Heights, OH

$21 - $28 /hr

(Employer provided)

View job

View all Client Service Representative Assistant Jobs

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VCA Client Service Representative Assistant reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and schedule, but challenging management

Not worth it

Pretty Decent

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