VCA reviews

2.9

39% would recommend to a friend

(2,345 total reviews)
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Patty Wu

23% approve of CEO

26% positive business outlook

VCA has an employee rating of 2.9 out of 5 stars, based on 2,345 company reviews on Glassdoor which indicates that most employees have an average working experience there. The VCA employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The only positive I can think to mention is that VCA does offer a competitive pay rate and benefits package.

Cons

I have never worked in such a toxic work environment as I have within this office. The staff is completely disconnected with one another and you definitely feel like it is an "every man for himself" type of environment. The veterinarians and office manager are down right abusive to employees and there is obvious shows of bullying and favoritisms throughout the office. Management is not supportive at all and doesn't even know how to do most of the jobs the employees are doing! Got ideas? They don't want to hear them and I have never seen an office that just looks right over any strengths its employees might have. I was hoping for a job here that would help me learn and grow and all I felt was that this job held me back. The actual work I was doing here was very intense and at times overwhelmingly busy, with no help to be had as we worked on a skeleton crew. If we had been properly staffed, I would say this was a good job to have, but with the aggressive behaviors that seemed to be accepted in this office, I could never suggest someone to work here. In my 30 years in the workforce, I have never worked in such a cold, callous environment. Also, on another note, I worked here and got big discounts and even free services for my pets during my employment and I never once took my animals there. Why? 1.) Because I did not trust our vets with my own animals 2.) The exorbitant prices were so unreal, I could go just about anywhere in town, including the emergency vet and pay less for service.

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VCA Response
1mo
Thank you for sharing this feedback. We appreciate you taking the time to be open about your experience, and we know how important teamwork, respect, and feeling supported are in a busy hospital environment. At VCA, we continue to invest in leadership training and development for hospital leaders, while staying focused on fostering inclusive cultures across our hospitals. We also recognize how essential Client Service Representatives are to the care team and are working toward more consistent staffing and support so teams can better manage the demands of their work. Your perspective is valuable as we continue strengthening the Associate experience and supporting the people who care for pets every day.
4.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of support from upper management, tons of potential for growth, and the company really invests the time and energy in trying to improve culture and processes to keep doctors and staff happy.

Cons

A work/life balance is difficult to obtain in this industry, but I don’t think it’s worse at VCA than at other companies.

Viewing 19 - 21 of 2,345 Reviews

Glassdoor has 2,422 VCA reviews submitted anonymously by VCA employees. Read employee reviews and ratings on Glassdoor to decide if VCA is right for you.