Pros
there are no pros here
Cons
Management is horrible. Drivers/MST's are the lifeblood of the equipment side of this company and everything falls on them. "Customer Service" or dispatch doesn't clearly communicate with the "patients" (customers) nor do they support team members. This means you will be given urgent or rush deliveries at the last minute clear across town and if you do not make it to the address on time it counts as a strike against you. This also makes you late for subsequent originally scheduled stops. They will just keep piling stops to you all day until 7 or 8 oclock at night. If someone is not home and you have to leave a door card it counts as an exception. Which you also get in trouble for because corporate uses this as a metric for efficiency tracking over branches. To avoid this my manager asked that I text him at the end of the day to remove the stops from my route so they don't get counted. So it is a completely meaningless metric that the managers and corporate use to self flagellate at meetings. They don't care about the drivers they only care about their numbers and how they are perceived. I have never worked so hard for so little only to be chastised at every bogus opportunity