Valet Living reviews

3.1

54% would recommend to a friend

(808 total reviews)
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Shawn Handrahan

52% approve of CEO

41% positive business outlook

Valet Living has an employee rating of 3.1 out of 5 stars, based on 808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Valet Living employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.8 stars).

Reviews by job title

808 reviews
1.0
Mar 21, 2013

Change is not always good

Recommend
CEO approval
Business Outlook

Pros

There's some really good people working here. Good benefits plan including 401K. Lots of interaction with customers and with service people. Very social environment.

Cons

Here's where things take a drastic turn for the worse; there's no leadership from the corporate office extending out into field operations. As a result, many of the regional directors are doing their own thing...setting their own policies and procedures. One of the directors has even told his people that they work for him and not for Valet Waste and to forget Valet Waste policies and procedures, they will be held accountable to his way of doing business; his policies and procedures. So what do I do? If I follow company guidelines, I could be reprimanded or even worse because I followed company guidelines and not the guidelines of a single individual. It's scary here too. Everyone seems to be afraid to speak up or disagree because it could cost you your job. You're not allowed to think...just do. When a director speaks, it's law. Do it or else. I'm hoping that some of these situations clear themselves up and that I have the patience to wait it out. Right now, it's just not a good or fun place to work and I don't know how long I can hold out.

2.0
Jan 7, 2020
Recommend
CEO approval
Business Outlook

Pros

1) The team I met was absolutely incredible. Great people, some I still keep up with to this day. 2) Decent base pay (never expect to get anything else they promise you). 3) I lost 17 lbs.

Cons

They still owe me $150 for doing a special assignment on the only off day I had for the week. After months, it was never paid out, despite repeat follow-up, including the day I left. You will work 12-19 hour days. Sometimes for weeks on end. Personally, I helped fix a district that the left manager had left in need of some TLC. It was long hours. I didn't mind. However, they pulled me to cover another area just as I was getting it fixed up. They gave my district to another manager (who got a significant raise), and gave me a district that "reset" my bonus metric - meaning my long hours were for literally nothing. This is a constant, constant thing they do to new managers in order to keep their older ones happy. It's an old school game. Upper management does not mean what they say nor say what they mean. They want you to inform them every time a compactor breaks or there is a service interruption. However, they will not the let the DM handle it. If you report a problem, expect your entire team to be blown up by the uppers and for all of corporate to descend upon a client with 3-4 visits or phone calls over something the DM could have solved with 1 email or 1 two-minute phone call. This creates a ridiculously stressful environment where every phone call or email is treated as an emergency. When you have 7-day properties and work from 9am-11pm (at a minimum), this is unsustainable.

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Valet Living Response
6y
Thank you for taking the time to leave a review. I’m sorry you didn’t have a great experience during your time here. Our District Managers have a challenging job and it’s true that working at Valet Living isn’t for everyone. Change is constant in our business, and we ask our team members to be incredibly nimble as we serve customers in an industry that is frequently changing. Related to your claim on outstanding pay, please email me at antonio.fiorentino@valetliving.com so I may review further with our team. Thank you again for taking the time to leave this review and we wish you the best in your career.
1.0
Jul 12, 2016

District Manager

Recommend
CEO approval
Business Outlook

Pros

Gives you Equiptment and supplies to do your job. Off Saturday. You get a truck (so you can pick up trash) that is why! Why not give you a car? Cheaper

Cons

You WILL pick up trash, even when upper Mgmt says that's not why we hired you. They say they will fix but NOT

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Glassdoor has 830 Valet Living reviews submitted anonymously by Valet Living employees. Read employee reviews and ratings on Glassdoor to decide if Valet Living is right for you.