3.0
Feb 7, 2025
Recommend
CEO approval
Business Outlook
Pros
Most UX team members including the writers are friendly and great to work with, excluding current management.
Cons
There's an extremely toxic dynamic between marketing and UX - and leadership always defers to marketing stakeholders, leaving UX to flounder while everything is rewritten by marketing stakeholders. It's the reason why so much of the website isn't UX friendly. We had zero support from the now-defunct UX leadership team. The process was extremely slow as there are dozens of cooks in the kitchen, and the final result is what you see on their website.
