- Morale: This is more of a comment on the 22 - 36 year old demographic (which I am in) being rather entitled.
1) People right out of college (or even worse, an MBA program without any work experience) assume they should be making more than should without ever demonstrating performance. Anyone can read a book, tell me what you learned and show me how to apply it before you expect a reward.
2) People want to be rewarded for tenure without having to raise their own performance year over year. You shouldn't be given anything for just managing to attend work for 10 years.
As a result, individuals and even departments can become cranky to a point that they forget (or play make believe) to the quality of the organization. It can be tough to work around people that essentially act like disenfranchised high school students who think it is cool to not try hard.
Yes, the majority of people hired in are, and will continue to be, in a contact center environment. This is the best way to serve our clients at cost but we could do a better job explaining it.
That being said, some people are just entitled.