all of the team leads, managers, directors, and the entire hr dept as well as executive management in the entire company are Israeli. If you are not Israeli your chance of promotion is almost 0%. They are polite and they are good enough people but it is just a very tight nit crew. If your not Israeli there is no chance to advance here. also listening to people speak in Hebrew all around you all day every day gets a a little nerve wracking. As far as the job itself, it is heavily micromanaged, metrics, numbers, case count, NUMBERS NUMBERS NUMBERS! . Your calls will be listened too, your emails read, your case notes scoured over constantly. They get on you for a typo or tone of voice, even got on one guy for having a thick southern accent on the phone. The support dept in Morrisville is a 25-28 man team in a small low walled cube farm call center environment, everyone hears and sees everyone's business.
the product is very complex. It will take an expert to learn and support it. If you are not a pro do not take this job or they will fire you in 3 months. Training is 3 weeks with an intense test after each week, if you fail you do not proceed with the class to the next week of training, if you fail the test again, see ya!!!
The turnover there is extreme. I was there about 12 months. when I started the majority of techs were less than a yr with exception to the israeli managers and leads. maybe 2 or 3 guys over 1 yr. When I left after 12 months I had watched approx 7(including myself leave for other positions in Raleigh. or 1/4 of the staff. additionally I saw 50% of the new hires get let go every-time they brought in a new class. They did not make it.
this may be for you, it may not. 1 thing I can say for sure is they will let you go if you are not a superstar and have ADVANCED knowledge of all of these...UNIX,WINDOWS,SQL, NAS/SAN,Sharpoint, NETAPP and EMC devices. The job desciption is a trick, it is written to make it seem like your average 70K support engineer knowledge but it is far far more than the description makes it to be. NON- stop webexs and calls all day every day.
Managers schedule guys their webexes every day and it is 3 webexs before lunch, then lunch then 3 more webexes in afternoon and while taking support calls in between opening up new cases and handling them and getting assigned cases from a queue. alot of guys just snapped.
Do not accept this [postion unless your out of work, if you have a job that is ok enough to stay at, stay there. your chance of lasting here more than 3 months is 50% and then if you make it, staying more than a year for almost anyone I saw is like 85% not gonna happen, very very few stay over a yr.
The turnover here speaks for itself.
