Does Vector Security pay their employees well?

According to anonymously submitted Glassdoor reviews, Vector Security employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Vector Security. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Vector Security?

52% of Vector Security employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Vector Security 3.1 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Vector Security?

Sales (13) , Project Coordinator (10) , Field Service Technician (9) , Sales Representative (9) , Customer Service Representative (8) , Technician (7) , Installation Technician (6) , Project Manager (6) , Central Station Operator (5) , Administrative Assistant (4) , Director (4) , Dispatch Operator (3) , General Manager (3) , Regional Operations Coordinator (3) , Account Manager (2)

What are the pros of working at Vector Security according to real employee reviews?

"I enjoyed working for them and the people were great." ((in 17 reviews)); "Decent benefits and perks" ((in 16 reviews)); "The traffic to work is very light and the coworkers are friendly" ((in 9 reviews)); "The employees are friendly and work hard." ((in 6 reviews)); "Great flexibility, a great work environment with other sales staff" ((in 5 reviews))

What are the cons of working at Vector Security according to real employee reviews?

"Management and communication are poor" ((in 20 reviews)); "Pay is low for amount and type of work being done" ((in 16 reviews)); "Could do better at training." ((in 9 reviews)); "Account coordinators and managers are a mix bag of literal maliciously incompetence or really good." ((in 6 reviews)); "Long hours and little payoff." ((in 6 reviews))

What are the top reviewed Vector Security locations?

Gainesville , Pittsburgh , Warrendale , Plymouth Meeting , Richmond , Nashville , Columbia , Louisville , Lancaster , Princeton , Fairfax , Manassas , Poughkeepsie , Raleigh , Chattanooga , Columbus , Jacksonville , Melbourne , Wilkes-Barre , Medford , Pennsauken , Auburn , Gadsden , Harrisonburg , Chesapeake , Norfolk , Virginia Beach , Woodbridge , New York , Philadelphia

Vector Security reviews

3.0

52% would recommend to a friend

(274 total reviews)

Pamela J. Petrow

60% approve of CEO

49% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Compensation and benefits

3.1

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.9

Career opportunities

Vector Security has an employee rating of 3.0 out of 5 stars, based on 274 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Vector Security employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

274 reviews

3.0

May 23, 2023

Decent place to work

T1 technical support representative

Recommend

CEO approval

Business Outlook

Pros

Lots of pros to this place. They go as follows: - Decent coverage plan for insurance - Culture and people you work with are all-stars. Shoutout to all of Tech Support for being such amazing people and are the true MVPs. - Training could be better (will detail in cons) but team will back you up and help with questions. - Lunches and catering are provided sporadically through the year. - Yearly bonus exists even for non-sales employees given a specific amount is made. - Work/life balance is almost a given. Work from home gives flexibility and everyone is understanding of issues. - Hours of operation give you a real decent range of time to do things. - Lots of opportunity to do OT - Free Vector merch, and after 6 months free vector security equipment installed at no cost to you.

Cons

While the company has a lot of ups, it has it's downs. They go as follows: - Phone queue work is intense. Periods of up to 20 calls in our queue and often times we are completely behind due to shortage of workers. - Due to higher management being out of touch with phone queues, they do not know what's going on and refuse to hire more, pay more, etc. -Pay is mediocre for the area. Be prepared to have a room mate or work remote in an affordable area. - Training is mediocre. You don't actually learn anything regarding HOW to work but rather what the company is about. It almost feels like indoctrination but it's not how the rest of the company works. - Coordination with other departments is often lacking. T1 and other tech support have to work with project team and while there are allstars there, the project team does not communicate, know what they are doing, and for the life of them cannot provide proper information to projects. - Be prepared for a revolving door. People come and go.

Vector Security Response

3y

Thank you for taking the time to review your experience working at Vector Security and for your positive and constructive feedback. Your acknowledgement of our health insurance, pay/benefits, the culture, work/life balance, love of your former managers, and working with all-stars is the kind of review we strive for. While you did mention some cons, we have been focusing on making improvements and are going through a business transformation which includes the implementation of a better system that will enhance the way we do business. It will help us work together more collaboratively and serve our customers more efficiently. Our entire Management Team continuously strives to improve the communications with/between employees and areas. Our Sr Management is enhancing that communication via newly formed roundtable sessions to discuss breaking down silos and ensuring each team member has the tools and information needed to not only accomplish their role but also understand inputs, outputs and impact to other areas. We appreciate the time you took to share this feedback and wish you the best of luck in your career!

5.0

May 17, 2023

Good pay if you're good

Alarm technician

Recommend

CEO approval

Business Outlook

Pros

Good pay if you're good at what you do

Cons

Bad communication from your manager

Vector Security Response

3y

Thank you for your positive and constructive feedback. Your acknowledgement of good pay is much appreciated. We review our salary ranges frequently and make changes to stay in line within our industry and market. We will be sure to forward your thoughts on to our leadership. We hope that you enjoy many more years to come at Vector Security.

2.0

May 14, 2023

Company gets in its own way

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Autonomy, bi-weekly pay on commissions

Cons

Antiquated and inefficient processes, lack of support and accountability from regional leadership, slow to respond to market trends

Vector Security Response

3y

Thank you for taking time out to provide a review. We value all of our current and former employees' feedback and will share it with the necessary leadership. Currently, we have been focusing on making improvements, and we are going through a business transformation which includes the implementation of a better system for our teammates to use that will create efficiencies and also enhance the way we do business. As always, we appreciate the time you took to share this feedback with us and best of luck in your career!

Viewing 118 - 120 of 274 Reviews

Jobs at Vector Security

Data Support Representative

Service Estimate Coordinator

Senior Service Accounts Coordinator

Sr. Technical Services Rep

Vector Security

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Company gets in its own way

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