I've started in company in 2019 and was observing how one of the best employers with best solution in the market is collapsing from the inside by poor management and wick decision-making.
1. Sales Management:
1.1. Dictatorship
Top level decisions become law. Feedback is not accepted. You should do what you told to and cannot argue with made decision or question their business value.
1.2. Nepotism and career opportunities
Loyalty > Expertise. Experts asking questions are uncomfortable. Decisions on promotions are based on good personal relations, not professional achievements. Managers are decided not by skills but by level of loyalty. As professional you end up being useful worker without growth opportunities and managing work on your own without support as managers appear to be less useful.
2. Discrimination in Inside Sales
Russian employees that left their homes because of war and moved to other countries are deprived of right to get management roles. Moreover, Russians are not invited to major company events. It was decided by Inside Sales Managers only showing disrespect to people who brings direct financial benefit to the company.
3. Cost Deduction
Layoffs are regular in IT, no surprise.
On top you get sales plan increase 40% each year in order to save money on salaries for Sales, deduction on business trip compensations, deduction in benefits and team budgets.
Hiring less qualified people to replace higher qualified people who left cause they had no chance to grow in salary and roles.
4. Poor Customer Support
Change in support strategy for specific product teams led to lower support level and customers leaving due to low attitude to their critical issues with backups. Resulting for Sales losing customer and being accused of not completing plan.
