Verida Customer Service (CSR) reviews

Pay too low, Team leads with the exception of two (India and Kristine and Supervisor Walter) can use some training on how to work with, approach or respond to their team. They come across as rude and speak down to you like you’re an idiot. Chat questions aren’t answered timely or at all. After being hired perm. The company is unorganized but expects you to meet these metrics, back to back calls. Hour lunches cut down to 30 minutes because of the call volume so you don’t have time to regroup before getting back on.

Rude customers You get blamed for dispatch’s mistakes You are expected to do so much without being able to go into approved busy The workload increases every other day The amount of time you get for a lunch break depends on how many people show up to work.