Pros
Tuition reimbursement, pto, medical dental insurance options offered, wfh, provide equipment
Cons
Leadership typically sucks, metrics are unrealistic, expect taking many calls with little to no time in between. Policies they have In place are supposed to protect reps from being verbally abused but they don’t ACT on them no matter how the customers account is notated. Customer reviews are poorly structured so it’s easy to get terrible reviews. They want customer service to be like a “one stop shop” so they make sure you know your title includes being financial services, tech support, billing, account management specialist, SALES (with no commission), pretty much doing every other departments job too till it’s either escalated or you have to actually transfer them to that department for further assistance because they have access to systems in their department that you don’t. Pretty much expect to don “multiple hats” with little pay and lots of stress! It’s hard to move up in the company, at least for me it was.The pay period structure is HORRENDOUS ! The way they dish out the pay for the two weeks seems deliberately complex and I’ve had to call numerous times about my checks being messed up. The systems always have issues lol and when they do you may not get paid for being “offline” depending for how long… Lastly, I rarely ever got out on time so I worked overtime often but unless you work an abundance of hours (when I say abundance I mean ABUNDANCE) your check is gonna be a disappointment to say the least ! So much so worked OT on purpose twice and said NEVER AGAIN and felt played with in every way. With all these weird nuances and stressors it’s hard to have a good work life balance. I could go on and on but before I dive deeper into this rabbit hole I’ll end it here
