Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)
avatar

Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
2.0
Nov 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Great vacation time and 401k, can flex 3x a month

Cons

-Advancement based off performance is obsolete -Promises of ‘career guidance’ never happen -If you are a CSR in EST or CST time zones expect to never get an early shift unless you give up every weekend -promises of future shift bids are now gone

avatar
Verizon Response
4y
We appreciate your detailed and thorough review of the atmosphere you experienced. We appreciate you taking the time to communicate your concerns to us, as we are always looking to improve.
Viewing 109 - 111 of 137 Reviews

Glassdoor has 38,154 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.