Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)
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Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
4.0
Jun 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Pay Benefits - not as good as they used to be, but still good Management works with you to achieve goals

Cons

Aggressive sales goals Hours for employees with low seniority not ideal

2.0
May 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Cheap cell phone service for employees

Cons

selling Comcast products wasn't what I was hired for

Viewing 121 - 123 of 137 Reviews

Glassdoor has 38,128 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.