Verizon Customer Service Representative CSR reviews

3.6

34% would recommend to a friend

(137 total reviews)
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Dan Schulman

2% approve of CEO

25% positive business outlook

Customer Service Representative (CSR) employees have rated Verizon with 3.6 out of 5 stars, based on 137 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

137 reviews
3.0
Feb 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Good benefits , training and pay

Cons

Work life balance, scheduling , and waiting for time off to be approved

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Verizon Response
5y
Advancement, flexibility and work-life balance are very important to us at Verizon. We appreciate you sharing your feedback and potential areas of improvement.
Viewing 127 - 129 of 137 Reviews

Glassdoor has 38,124 Verizon reviews submitted anonymously by Verizon employees. Read employee reviews and ratings on Glassdoor to decide if Verizon is right for you.