Is Verizon a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Verizon have rated their employer with 3.3 out of 5 stars in 79 Glassdoor reviews. This is a lower than average score with the overall rating of Verizon employees being 3.6 out of 5 stars. Search open Tech Support Representative Jobs at Verizon now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Verizon .

Does Verizon pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Verizon with 4.4 out of 5 stars based on 79 anonymously submitted employee reviews. This is 7.1% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Verizon.

How happy are Tech Support Representative professionals working at Verizon?

69% of Tech Support Representative employees at Verizon would recommend their employer to a friend. This rating has increased by 29% in the past 12 months. Tech Support Representative professionals have also rated Verizon with a 4.0 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.9 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Verizon?

Solutions Specialist (1708) , Customer Service Representative (1363) , Sales Representative (908) , Retail Sales Representative (875) , Sales Associate (692) , Software Engineer (546) , Manager (533) , Project Manager (404) , Solutions Manager (389) , Sales (339) , Analyst (323) , Consultant (321) , Solution Specialist (307) , Network Engineer (260) , Specialist (249)

What are the pros of working at Verizon according to real employee reviews?

"great benefits to work here which allow for medical dental and vision at a reasonable cost" ((in 7245 reviews)); "Company proposes good pay while joining and yearly hike percentage also good based on the peer and manager discussion" ((in 3968 reviews)); "Sole great people in the company who will look out for you and your best interests." ((in 1199 reviews)); "The salary was good and increased each year based off of the company's & individual performance." ((in 925 reviews)); "The overall culture of the company is great and they strive and focus on employee satisfaction." ((in 773 reviews))

What are the cons of working at Verizon according to real employee reviews?

"No work life balance due to it being retail and it also having aggressive sales target." ((in 1696 reviews)); "Some management can be poor and it's hard to get concerns addressed to higher ups on management." ((in 1595 reviews)); "Frequent layoffs and store closing make you wonder if you will have a job next week." ((in 779 reviews)); "Managers do not really do anything except tell you to sell more and more each day." ((in 680 reviews)); "The hours are long and tough to work around if you have kids or family issues." ((in 605 reviews))

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Verizon

Verizon Tech Support Representative reviews

3.3

69% would recommend to a friend

(79 total reviews)

Dan Schulman

Not enough data to show CEO approval

67% positive business outlook

Ratings by category

4.4

Compensation and benefits

4.1

Diversity & inclusion

4.0

Work/Life balance

3.9

Culture & values

3.7

Career opportunities

3.5

Senior management

Tech Support Representative employees have rated Verizon with 3.3 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have a good working experience there. Verizon is rated in line with the average (within 1 standard deviation) by Tech Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

79 reviews

4.0

Aug 9, 2017

Great Company And Pay

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Team events and pay is good. Great work friends

Cons

Sitting All Day ,Micro Management

5.0

Jan 31, 2017

Lots of overtime available

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Work-life balance is a real plus in Verizon call center roles. Lots of overtime available for call center representatives; if you want to make more money, the OT is there for those who work hard. In the call center and sales channels, Verizon is very much a meritocracy. Work hard, get noticed. Also, supervisors are held to a strong standard of accountability. This fosters a "servant leadership" sort of mentality in VZW management. That's good for employees who work hard.

Cons

It's really tough to break out of the call center and retail sales roles, even with earning an education on Verizon's tuition benefit. Otherwise, this is a great company to work hard, be recognized and provides a decent income to support your family.

4.0

Jul 26, 2016

Great benifts

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

This company has great benifts and the provide prepaid tuition assistance

Cons

Very demanding but also very rewarding

Viewing 73 - 75 of 79 Reviews

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Verizon Tech Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Company And Pay

Lots of overtime available

Great benifts

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