Don't even waste your time, you will be disappointed.
Pros
The only good thing is it is remote.
Cons
Training does not prepare for the floor. Training is rushed and only about 2.5 weeks long. The trainers were good people but there were no training materials for us to reflect on. They went through hundreds of PowerPoint slides but we didn’t have a copy of the PowerPoint. There was no training manuals/materials available. The calls are back-to-back all day every day and you are expected to navigate their multiple outdated systems to assist customers. The processes are dated, convoluted, confusing, and more difficult than they should be. You will become exhausted and overwhelmed. All the processes required to be completed while on the call. You are will be thrown tons of information for multiple systems and expected to navigate these slow dated systems while call is on hold, but oh remember you have to check in every 2 minutes with the caller while you trying to find info. Lunch is only 30 minutes with two breaks. Requesting time off appears to be another problem as the call center has high turnover and is short staffed. You will be mandated to work mandatory overtime on Saturday and/or Sunday especially if you are a new hire. This means you don't have any days off. You have to disrupt your weekend for 4 hours of OT. They never get enough people to sign up because the work is mentally exhausting. Quality team nitpicks every little thing about your calls, you are expected to take abusive calls. You are supposed to sit there and take the call and cannot offer warning or disconnect the call under any circumstance. They say you can reach out to a supervisor, but they do not want to take the calls and will take their time responding to escalations. Go work anywhere else, you will quit this job and waste time. Don't do it.
