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      Victoria's Secret

      Engaged Employer

      Victoria's Secret reviews

      3.5

      57% would recommend to a friend

      (13,115 total reviews)
      avatar

      Hillary Super

      70% approve of CEO

      47% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.2

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Victoria's Secret has an employee rating of 3.5 out of 5 stars, based on 13,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victoria's Secret employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      13K reviews
      1.0
      Apr 18, 2018

      Walk away before it’s too late

      Asm- assistant store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Listen. They pay you really well as management especially if you’re an ASM or higher. But you’re salaried. I understand that once you’re salaried it’s expected you work more than 40 but they really want you to be there like 50 hours or more. You get free stuff too. Free outfit once a quarter if you work for PINK and free panty monthly.

      Cons

      The hours are horrible. If we’re scheduled to leave at 530 let us go at 530 not 645. If you’re schedule until 8 we shouldn’t have to stay until 930. It’s ridiculous. You’re only supposed to work 1 close and one mid a week. But the store manager can go against company policy and make you work 4 nights a week it’s torture and hell. No work life balance.

      1.0
      Jul 6, 2016

      Leave while you still can, I warned you.

      Sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits if you're full time. Im a sales specialist and i make commission but if i were anything else i would have quit a long time ago. The problem is that the way their pay scale works, if you're a strong seller you make more money than some of the management. When you get promoted to management you stop making commission (with commission i average at about $18.53 per hour ) but you get a dollar raise so you basically have to take a pay cut to be promoted.

      Cons

      So how long do you have? I could literally go on and on about how stupid this company/my store is. Its a company that seems like they're figuring it out as they go along; they change something to make improvements "but wait, that just screws this up" and my particular store is notoriously bad. I had a 102 fever and had to excuse myself from a client to throw up but i was made to finish my shift. If you're closing the schedule is until 10:30 but closes until 1 am have not been uncommon. The problem with this is that I'm responsible for a certain amount of sales per hour ($300) which includes the 4 and a half hours i spend folding panties at night. If I had a slow sales day on top of that extra $1350 I'm now responsible for that can really drop my spah (sales per average hour). Which results in being scolded my management. The whole thing is very degrading. And on top of that you're reliant on the IDGAF cashiers to assign your sale (which some don't at all) and there is no way to fix that once it has already been rung up. AND the general stealing of sales in any commission environment!......honestly, sometimes i wonder how bad off id really be if i didn't have a job at all, like would that really be so bad? Is this place worth it? Because i haven't even scratched the surface; if you wanted to hear all of the problems i have with this place we'd be here all day......its never ending

      4.0
      Nov 9, 2015

      Sales Specialist

      Sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a sales specialist, you get the opportunity to work for the sexiest brand in the world! Although at surface level, it seems like a standard retail position, this is an extremely empowering job if you let it be. I had no idea when I started to work for Victoria's Secret as a summer job in college that I would love it so much and want to stay with the company as long as I have. Shopping for intimates is a really vulnerable experience for women, and I feel lucky to play a role in helping women feel beautiful and confident in their own skin. I've learned so much about consultative selling, building relationships and how to give customers a really great experience so that they return again and again. My experience with management at the store level has been really positive - most of my managers have been great coaches who care a lot about the employees and the customers. Perks of the job include: - Commission-based sales incentives: If you hit your sales quota (Avg. $200/hr of selling each month) then you receive 6% of your total sales for the month in commission minus your base pay - Gratis (free/discounted merchandise): Each month, employees get the opportunity to either receive launch products for free, or for a discounted "buy in" rate (usually $5-$15 for a range of bras, panties, PINK apparel and beauty). This helps you understand the product better and be able to connect customers with new product offerings more effectively. - 30 percent discount on merchandise (excluding sale) comes in handy, and during the holidays, you'll receive 40 percent for a limited time! You can use your Angel credit card Rewards but not Secret Rewards or free panty coupons - Flexible scheduling: Honestly, the way I've come to see it is that if you open up your availability, you'll get more hours. Plain and simple as that! But if you are a busy student, management is normally very flexible. I even got to take off 2+ weeks for sorority recruitment each fall season. With an open schedule, I receive around 25-30 hours a week part-time right now. Even on my busiest weeks, I still received 10-15 hours when I was in school. - Fun work environment: It's dependent on the team, but most likely, you'll work with young people (mostly women, occasionally a few men) who are energetic and easy to get along with. Some of my co-workers became great friends of mine!

      Cons

      - Learning curve: When you first start working on the floor and aren't super familiar with the product, it can be overwhelming! But the best advice I have is to just go with the flow and ask as many questions as you can. You will learn so much about the bras, fragrances and other products from the people you work with. Don't be afraid to tell a customer you're not sure what the difference between a "Perfect Coverage" and a "Perfect Shape" is: if you ask a manager or co-worker, you'll be more informed in the future and the customer will leave with exactly what she was looking for. - Some very long shifts are bound to occur: On a Saturday in December, I worked over 12 hours! Being on your feet for that long can get really uncomfortable, so invest in some quality footwear. - Uncomfortable situations: Because of the specialty product we sell, sometimes the clientele that comes in to shop can be a little inappropriate. Be assertive enough to know when to call on a manager to ask someone to leave. I've had male customers make inappropriate comments to me, and have seen some CRAZY things! I have left each day on the job with plenty of stories: some heartwarming, and some totally shocking. - Retail kills your weekends and holidays: This job is no exception. Prepare for long Friday, Saturday and Sunday shifts (you can request one Saturday off each month) and as it gets closer to the holidays, remember that you will be working on Thanksgiving, Christmas Eve, the 26th of December and New Years! This job takes away a lot of time from family and friends because you will often work the hours in which the rest of your social circle is not.

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      Glassdoor has 13,862 Victoria's Secret reviews submitted anonymously by Victoria's Secret employees. Read employee reviews and ratings on Glassdoor to decide if Victoria's Secret is right for you.