Does Victra-Verizon Authorized Retailer pay their employees well?

According to anonymously submitted Glassdoor reviews, Victra-Verizon Authorized Retailer employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Victra-Verizon Authorized Retailer. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Victra-Verizon Authorized Retailer?

60% of Victra-Verizon Authorized Retailer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Victra-Verizon Authorized Retailer 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Victra-Verizon Authorized Retailer?

Sales Representative (334) , Sales Consultant (272) , Sales Associate (213) , Store Manager (192) , General Manager (65) , District Manager (61) , Manager (53) , Sales (44) , Store Leader (44) , Sales Manager (40) , Retail Sales Associate (36) , Retail Sales Consultant (34) , Wireless Sales Consultant (30) , Assistant Manager (19) , Assistant Store Manager (18)

What are the pros of working at Victra-Verizon Authorized Retailer according to real employee reviews?

"Pay is good depending on your location and how good your staff could sell." ((in 183 reviews)); "Your commission is uncapped and you can make more than half your paycheck in just commission" ((in 114 reviews)); "Good money as long as you maximize the most of every sale and know how to hit 75% of your goals." ((in 97 reviews)); "Good benefits and 401k" ((in 94 reviews)); "Great for people who are willing to go the extra mile" ((in 66 reviews))

What are the cons of working at Victra-Verizon Authorized Retailer according to real employee reviews?

"Poor management and no clear direction" ((in 142 reviews)); "Upper management was horrible." ((in 119 reviews)); "No work life balance at all" ((in 93 reviews)); "Managers have no real authority over there subordinates" ((in 68 reviews)); "Long hours and something dealing with angry customers." ((in 45 reviews))

What are employees saying about Victra-Verizon Authorized Retailer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Victra-Verizon Authorized Retailer layoffs and their outlook for job security at Victra-Verizon Authorized Retailer in 2026.

What are the top reviewed Victra-Verizon Authorized Retailer locations?

Raleigh , Los Angeles , Greenville , New York , Houston , Seattle , San Diego , Las Vegas , San Francisco , Charlotte , Omaha , Nashville , Atlanta , Salt Lake City , Winterville , Phoenix , Baltimore , Richmond , Spokane , Portland , Salem , Philadelphia , Newark , Boise , Lincolnton , Cleveland , Columbus , San Jose , Lincoln , Chico

Victra-Verizon Authorized Retailer reviews

3.5

60% would recommend to a friend

(2,253 total reviews)

Rich Balot

68% approve of CEO

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.3

Senior management

3.2

Work/Life balance

Victra-Verizon Authorized Retailer has an employee rating of 3.5 out of 5 stars, based on 2,253 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victra-Verizon Authorized Retailer employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jan 9, 2015

Lure you in with smiles and promises. Once you are there, its nothing but stress and constant threats.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay structure isn't bad, per say. But it could be a lot better. Lets just say that a lot of people in this company are making great money. But sales consultants......not so much. Employee discount is bot bad, but the accessories are way over priced so you end paying more than what you would elsewhere still, in most cases.

Cons

Constantly changing schedule. Sometimes with less than a days notice. No option is given. EVERYTHING is your fault. Always. There is no explanation as to why sales are low, other than you are not doing your job properly. The other reviews are not exaggerating one bit. If you work here, prepare to be constantly threatened and intimidated. You had better have a perfect sale. Every time. Or else. Upper management is not willing to work with consultants to help better their sales. They only know how to threaten because thats how this company operates. On a conference call, Upper management actually blamed the bad glassdoor reviews for A Wireless on "poor performing employees who have no one to blame but themselves". Again, they are not accountable. Ever. The blunt of everything wrong with the company is blamed solely on the sales consultants. Its clear that they are not even willing to review any of the issues that may be caused by higher ups or just the way the CEO runs his company in general. Pricing is outrageous and not competitive whatsoever. A wireless is maybe the only cellular store I have ever seen that offers no free phones. Customers constantly walk out and take their business elsewhere. And who can blame them? Its pretty common knowledge that you can get free, penny or dollar phones anywhere when upgrading. We lose customers everyday because of the non competitive pricing. And yes, the other reviews are true. A Wireless does NOT pay its employees for extra work that they require you to do. And regardless of what they say, it is required. You are told via email and by upper management that off the clock conference calls are mandatory. I wish I kept track of the time I have spent on calls in the 3 years I have worked for this company. They would owe me a lot of compensation. The same with GroupMe. You are told that it is required to be checked on your days off. Those who do not participate on days off are talked to about it. The mandatory "greeting" is ridiculous. Most people do not want to shake your hand. Especially during cold and flu season.

Victra-Verizon Authorized Retailer Response

11y

An email was sent from the CEO to all leaders in the company reminding them that all conference calls and groupme, etc can not be required when employees are off. If you still have this issue, please file a complaint with HR so it can be resolved. Thank you. We have not offered phones for free before a rebate for years because we find the customers' charge back rate on these phones so high it makes it unprofitable.

2.0

Oct 8, 2014

Dishonest hiring practices.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Store leadership is very good. They really care about you selling, because their money is made off of what you sell. They push you, but are usually kind and encouraging.

Cons

Top performers are making around $22,000 per year. Good performers are making about $15,000 per year. The commission structures are intentionally set to keep you from making good money. The company is expanding quickly and they don't have the budget to pay their employees. If you need more than $15,000 per year, please don't apply here. If you are good working full time for about $15,000 per year, then this really isn't a bad job. When hiring, they will promise unlimited earning potential. Just like any commissioned job, this is technically true. But you'd have to work hundred hour weeks to make decent money.

1.0

May 26, 2024

Avoid at all costs.

Expert sales consultant

Recommend

CEO approval

Business Outlook

Pros

Can make great money.... if you're in an extremely busy location. Your team really determines how good/bad things will be.

Cons

There are more cons than anything else with this company. Higher ups do not care about their employees. Continuously cutting commission on items you sell. Preach about being a "people first" organization but NOTHING they do is people first. It is POCKET FIRST. Ridiculously high goals and expectations. Will fire you without just cause. Company realignments frequently, positions being eliminated constantly. Feels like they're pushing out tenured employees to make room for new employees that they don't have to pay as much. Hourly wage is a JOKE. Will fire DMs & GMs for no reason, will claim its performance based when in reality it is allll a popularity contest and based off of who is a yes man and who will drink the corporate kool aid. Staffing crisis in almost every single location, which leaves 1 person from open to close every single day.

Viewing 22 - 24 of 2,253 Reviews

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