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      Visual Comfort & Co.

      Engaged Employer

      Visual Comfort & Co. reviews

      2.7

      37% would recommend to a friend

      (112 total reviews)

      Joe Higgins

      35% approve of CEO

      34% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.6

      Culture & values

      2.5

      Senior management

      2.5

      Career opportunities

      Visual Comfort & Co. has an employee rating of 2.7 out of 5 stars, based on 112 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Visual Comfort & Co. employee rating is 22% below average for employers within the Manufacturing industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      112 reviews
      5.0
      Mar 2, 2026

      Great Company with Excellent Leadership

      Information systems manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work schedule and beautiful products, great benefits and strong leadership

      Cons

      Fast Past environment that can be demanding at times

      avatar
      Visual Comfort & Co. Response
      1mo
      Thank you for taking the time to share your experience and for your kind words about our leadership, benefits, and work environment. We’re glad to hear that you appreciated the flexibility and took pride in the products we create. We also recognize that our fast-paced environment can be demanding at times. We continually strive to balance momentum with support, ensuring our teams have the resources they need to succeed. We appreciate your recommendation and thank you for your contributions over the years. Wishing you continued success in your next chapter. Visual Comfort and Co. Management Team
      2.0
      Feb 7, 2026

      Consistent Red Flags

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Under normal circumstances, pay and bonuses are within reason. - Beautiful office. - You are able to make what you want out of your career if you are the type of person to assert yourself and show interest.

      Cons

      - Customer Service can be a black hole. The expectations are endless and without direction. No matter what type of effort you make, it will always seem like you are being punished. - Heavy workload with long, hours which can include working 6-7 days a week. - Training is little or non-existent. The training can best be described as a blind person leading another blind person through a busy traffic intersection. - Upper management is terrible at communicating both within customer service as well as other departments. - Despite constant concern and feedback regarding workloads and moral, the constant response could be summed up as “deal with it”. - A member of management had unfortunately passed away suddenly, and the chain of events/communication both during and after the event could be described as callous.

      avatar
      Visual Comfort & Co. Response
      1mo
      Thank you for taking the time to share such detailed feedback about your experience. We appreciate your recognition of our compensation, workplace environment, and the opportunities available for those who proactively seek growth. We also take your concerns seriously—particularly around workload, training, cross-department communication, and support within Customer Service. As we’ve continued to grow, feedback like yours reinforces the importance of clearer direction and stronger onboarding and training. Regarding communication and leadership during difficult moments, these situations are never taken lightly, and we continue to reflect on how we can lead with greater empathy and transparency. Your feedback has been shared with leadership and is part of our ongoing efforts to improve how we support our teams as the company evolves. We appreciate the time you spent contributing to the organization and wish you continued success moving forward. Visual Comfort and Co. Management Team
      1.0
      Feb 7, 2026

      Everyone is leaving - they don't care

      Cs department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great if you are legitimately desperate. At the end of the day, it's a job with good benefits and bad management. It really just depends on the department you land in.

      Cons

      Since my time of 4 years being here in CS, I've seen micromanaging, lack of empathy, and good people being taken advantage of. Late one minute? Written up. State wide weather alert? Come in or we use your PTO. Schedule changes due to life? Don't care, can't make up the time. That's the thing they're most proactive at because they're not actually good at their jobs. Any chance they can use your PTO, they will. I would be cautious about working here if you need a flexible schedule. Instead of give a pay raise, they'd actually rather have everyone quit. btw you are NOT gonna get that hybrid/remote option, believe me.

      avatar
      Visual Comfort & Co. Response
      1mo
      Thank you for sharing your perspective and for the time you spent with our organization. We appreciate your candid feedback and take your concerns about leadership, flexibility, and Team Member support seriously. We recognize that expectations around attendance, scheduling, and workload can feel rigid depending on role and department, particularly in customer-facing teams. Our intent is to maintain consistency and fairness across the business while meeting operational needs. We continue to review our policies, management practices, and communication approaches to ensure they are applied thoughtfully. As the company evolves, we are also regularly reassessing flexibility, compensation practices, and career sustainability to better support our teams. While we acknowledge that experiences can vary, feedback like yours is reviewed internally and shared with leadership to drive reflection and improvement. We thank you for your contributions during your tenure and wish you the best in your future endeavors. Visual Comfort and Co. Management Team
      Viewing 4 - 6 of 112 Reviews
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      ReviewsVisual Comfort & Co. reviews

      Glassdoor has 119 Visual Comfort & Co. reviews submitted anonymously by Visual Comfort & Co. employees. Read employee reviews and ratings on Glassdoor to decide if Visual Comfort & Co. is right for you.