Visual Comfort & Co. reviews

I stated the pros yes, what one truly wants in a job. However the following is just the straight up honest truth and will hopefully change a few hearts. Departments not fully staffed, overworked, training of hands on product is lacking. Customer Service on the wholesale level is the face of the company, and determines the success of a business, look at Amazon and Walmart. With the corporate feel, CS employee turnover rate is high, not properly trained, email responses speak to this. The top person in charge of CS micro manages, and is not a very nice person, fake, like a lot of the higher ups that smile in your face and you can see right through it, corporate America for you; fake! They don’t really care much about the individual employee and what they can bring to the table, even when shown on a daily basis, it doesn’t matter. There’s a small few executives, directors, and manager that are genuine and care. A lot of departments overworked, and understaffed. Pay is average depending on department, they like to pay industry minimums. Anonymous Employee surveyed encourage company engagement, the results speak to what I’ve stated. They claimed the survey results would result in change, I’ve not seen it - just stringing the W2 employees along as they do best The company has endured and went through a total merger and transition with historic brands in the lighting industry in the last 5 years or more. Competition has done the same, and following suit. So a lot of new faces on corporate side and direct sides businesses. The Direct Store staff is massive and many with job titles that sound good; but many are snobby, not authentic, and their title makes them feel entitled or something. There is a disconnect of communication between the two, corporate (wholesale) vs direct (store) and proper protocols need to be put into place. Customers are being sent all over the place for things they shouldn’t and it seems they just wing it. If a customer calls, the employee should know exactly who to send them too based upon communication and practices put into action by the company. But no they do the exact opposite, and lost touch in an important key business factor. Product Training and new product announcements for employees needs to improve. They’re behind in many key markets where competitors are ahead in terms of product and technology which negatively impacts business. A lot of staff likes to just do the minimum expected of them and blindly go about their work day with generic output!