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      Vivint

      Engaged Employer

      Vivint reviews

      3.8

      70% would recommend to a friend

      (3,360 total reviews)
      avatar

      Larry Coben

      77% approve of CEO

      67% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.7

      Culture & values

      3.7

      Career opportunities

      3.5

      Work/Life balance

      3.5

      Senior management

      Vivint has an employee rating of 3.8 out of 5 stars, based on 3,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vivint employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Jun 23, 2018

      customer support

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      working at home. not having to drive to work

      Cons

      micro managed to the detriment of the company. you get "occurrences" every time you have a computer problem. even when it is the computer. management is a bunch of high school nerds. they do not tell the customers the sensors need batteries eventually. there thermostats are terrible. just an awful company. they say the are customer focused. lmao. only in the regards of getting there money

      2.0
      Jun 21, 2018

      Good product. Very poor management support.

      Field service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      The customers you meet every day. Equipment is good except when new firmware is updated.

      Cons

      After every update, a large percentage of equipment flakes out. Technicians are held responsible for “go backs” even when the issue was caused by faulty equipment or problems following updates. Customer satisfaction survey questions are misleading. Technicians are held accountable for both questions even when the first question clearly asks how satisfied they are with Vivint. Management is shoddy at best. Preferential treatment is shown with scheduling jobs, drive times and enforcement of rules. There is a zero tolerance policy for tobacco products but Manager constantly vapes in his company vehicle. He writes some up for the tobacco policy and ignores the acts of others.

      4.0
      Jun 13, 2018

      Field Service Professional

      Field service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work independently, meet new people every day. Company provides vehicle and phone.

      Cons

      Changes happen very often and quite rapidly. Scheduling and pay change much more often than at other companies I have seen.

      avatar
      Vivint Response
      8y
      Thanks for your insight. It's great to hear from our Technicians in the field.
      Viewing 121 - 123 of 3,360 Reviews
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      ReviewsVivint reviews

      Glassdoor has 3,797 Vivint reviews submitted anonymously by Vivint employees. Read employee reviews and ratings on Glassdoor to decide if Vivint is right for you.