Vivint reviews

Training time is just ridiculous. The guys who train are great, especially the team's lead trainer. They know what they're doing and can answer any question. Even calling them for help once you're on your own. But they aren't given nearly enough time to teach and show what they need to. The company allows 3 weeks, and there is nothing anyone locally can do to change that. You sink or swim after the last week. Usually, not knowing nearly enough of what you need to be on your own, yet. Scheduling sets you up to fail nearly daily. Especially if you're new. At least in the "busy season." They have "minutes to completion" estimates for most issues you might have to fix. And equipment you'll install. Added together to make up the total time you should be on that ticket. Which is sometimes fine, other times, horrendous. You'll get notes like "change backup battery or, if necessary, swap panel." Changing a battery takes maybe 20 minutes. But a panel swap can take hours. But they'll base the length of time they give you off of the battery swap and give you 30-45 minutes to complete it and schedule around that. So if it's your first ticket of the day, and you have to swap the panel and it takes 2 hours longer than they gave you, you're now 2 hours behind for the rest of the day as they give you no room for error. And calling scheduling does nothing, they just listen to what you say and say "Uhhhhhhhh well, there isn't anyone else to put it on. Sorry" and then just sit there waiting for you to hang up. Rescheduling is like pulling teeth. You can usually get a service ticket rescheduled, but if you get behind and have another install, you're most likely going to be out all night unless the customer can reschedule, which is usually a no. Inventory is a nightmare. If something goes bad with that, good luck. And something usually does due to the horrid inventory system they use. Everyone is always running out of something. People sometimes don't have panel's and door sensors in stock to install, which are the main backbone of our security system. Due to some other company doing our ordering for us instead of us. And you still get scheduled for installs even if you don't have what is required to do it. So you're borrowing and piecing together the install from other tech's that can spare it, if anyone can or will. Only to get through that day and have to get up the next morning and start scraping more equipment together again. And if you don't have the stuff, you have to set up for a follow-up to get whatever you didn't have installed at a later date. Which looks bad on YOUR numbers and affects you and your team and the raises each year. Also, depending on what type of person you are and what you're hours/shift is, you may be doing a lot of work stuff on your day's off. You can clock in, but still.... Reconciling inventory, which basically is counting everything on your truck, takes a few hours and I personally have no desire to do it at 9pm after I worked 10 hours... In Ohio..... In Decemeber.

- The culture is set up to protect the absolutely incompetent upper-management. You cannot call these people out or complain about them. - You will have a bad reputation because of Vivint's outsourcing of labor and contract work; they pay them per-job and they do the absolute minimum to get installations working. Their work falls apart shortly after and you look responsible. - Vivint's R&D pushes out technology far before it is ready. The products are full of bugs and sometimes cannot be fixed due to firmware issues.