Vivint reviews

3.8

70% would recommend to a friend

(3,361 total reviews)

Robert Gaudette

Not enough data to show CEO approval

67% positive business outlook

Vivint has an employee rating of 3.8 out of 5 stars, based on 3,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vivint employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Nov 29, 2014
Recommend
CEO approval
Business Outlook

Pros

1. Hmmm..the people were nice 2. The customers are nice 3. The company provides the tech tools 4. There is some training paid by stipend 5. The summer program techs can make a living.

Cons

1. The 365 program was a flop 2. The 365 sales people couldn't get customers 3. Just about all of us new techs and sales staff were layed off without warning 4. The security system was often defective, limited or junky 5. The installation took too long to finish and they make you use your own car to travel to customers' homes (often an hour each way or more) and they don't cover you on their insurance. 6. They don't reimburse you for your gas or wear and tear on your car either. More than a couple of times I was sent to installs by the manager (sometimes an hour each way) then when I got there the customer cancelled the call or we had no legal authorization to do the install. And guess what, they don't pay you a dime for any of it. One night it took me 6 hours to get back from the cancelled appointment because all of the N/B freeways were under construction at the same time. And guess what? They wouldn't pay me a dime. 7. They tell you an install takes 2 hours but it often took 8-10 hours and you don't get paid by the hour. So if you calculate your time and expenses wasted on an install you often make less than minimum wage and one time as low as $4/hour.

5.0
Jul 15, 2014
Recommend
CEO approval
Business Outlook

Pros

I really appreciate the opportunities that are presented to get my ideas implemented to positively effect my team and customers. As I do work remotely Work life balance is completely up to me, its the benefits of being self employed without the risks.

Cons

You better like change and innovation. Vivint is growing and pushing limits, if change is uncomfortable for you, keep looking.

2.0
Mar 4, 2014

Lots of Problems

Recommend
CEO approval
Business Outlook

Pros

The team I am on has provided me a lot of opportunities to learn and grow. There is free* lunch served every day. (* you get taxed for it, and currently there is not much choice. This is planned to change in the next year.)

Cons

Little to no schedule or work from home flexibility. Developers are not consulted before decisions are made, but always held responsible for the consequences. Would rather pay millions of dollars per year in licensing fees to replace the current system with a system that is not equivalent instead of investing a fraction of it to make the current system better. Poor communication between groups, from top to bottom and side to side. No development methodology. No change management control. No planning, only reacting. Free for all, chaotic, everything is broken panic mode mentality.

Viewing 151 - 153 of 3,361 Reviews

Glassdoor has 3,798 Vivint reviews submitted anonymously by Vivint employees. Read employee reviews and ratings on Glassdoor to decide if Vivint is right for you.