Volusion reviews

- No transparency. No one in the company knows what is going on. That trickles down to each and every team member and after awhile it feels like you have no idea what your actual goal is. The company's objective is often unclear and they launched a product far too early for strategic use or profit. - Below average pay - Most of the "Startup" perks are often things you have to end of paying for - Too much input from top executives who should stay out of the way. You have an amazing team of people, let them do their jobs. - The company is split up into two buildings and more often than not their is some definite favoritism going on. - Their doesn't seem to be much strategy but rather a ton of arbitrary deadlines set down from top executives to "push the limits". These deadlines again, make for rushed product releases and aggravated employees who want to see the product grow rather than fail.

-You will learn so much so quickly that your knowledge will be way more valued at another company within a year of starting at Volusion. Unfortunately, there are neither the opportunities, nor the financial resources to go along with the increased skill-set. Volusion is essentially a training ground to go get a better job. This leads to high turnover and constantly training new people, revolving door style. During my time with Volusion, it was clear to me that I was very replaceable. Expect to work hard for a year for a shot at a twenty cent per hour raise. -Employees are recognized based on hitting numbers rather than the quality of help offered to customers. Management would prefer you knock 3 calls out of the queue in 30 minutes only partially helping the customer, as opposed to one thirty minute call which solves multiple issues. There is an effort to change this by the department director, but numbers are still the key metric. -The software was worse than I left than it was when I started. Expect to see redesigns to areas that don't need it, while glaring issues and bugs go unfixed. Management doesn't listen, and it's the customer who suffers. -Aggressive policies that upset customers, overcharge them, have them jumping through hoops, etc. And then it will be up to you to smooth things over or take the verbal beating.