Vrbo reviews

Quite possibly the worst customer support position I've worked. There are so many issues with how information is given to the customers that it creates loads of problems in which customer support must handle. The interface is misleading to both home owners and renters, which results in the same conversation of "Well, actually, THIS is how much money you make; well, actually, THIS is why we cant help you; etc." Which sucks because anytime you have to explain to a home owner that they aren't getting the amount of money that the interface tells them they are getting; it is ALWAYS a bad conversation!

The people in every department other than sales seem to absolutely love their jobs. There are currently 3 sales departments - FRBO Sales, Small PM and Large PM which are all managed differently and have different expectations for work/life balance and rate of pay. In FRBO, the overtime is capped but most need to work overtime in order to even hit 100% of quota. This team is micro-managed at 3 different levels and the overall energy is low and mostly negative. The FRBO Sales Team are paid at entry level and although they have accelerators on commission, it is rare to over attain as the quotas are extremely high and increase each month. Small and Large PM Sales are on a much more laid back level that encourage freedom and flexibility to work regular hours, not click in/out and are not micro-managed at all. Favoritism is HUGE at HomeAway! A promotion will not be given regardless of tenure and attainment unless you have taken each of the Directors and Managers for lunches. This is openly advised by lower level Managers, in order to be given favor for promotions. Cross-functional communication is horrible and it seems that even within one team, the Managers are not all on the same page.