Vrbo reviews

- Supervisors can range from very accommodating and hands-off to outright incompetent and overbearing. There is no consistency so this one comes down to luck. - Game-changing decisions are rolled out with what seems like a remarkably low level of coordination or thought. General support will often find themselves trying to come up for excuses for poorly handled and/or broken rollouts. - Obsession over metrics with a 'leadership' body that seems remarkably out of touch with anybody below their pay grade. Very "salesy" vibe in non-sales roles with a "take it or leave it" approach to handling complaints or offering a solution to extraordinarily low morale. - High burnout rate, leadership seems ok with this and is planning on leaning on this high attrition as they role out more and more off-shoring of their support staff. - A sort of cultural schizophrenia as the company moves rapidly to becoming another generic large company while still flirting with a startup feel. - Everything breaks. Constantly. This one may actually be a "pro" as it gives you time away from some of the most vile/abusive callers you could ever dream of, but it ends up just producing even more abusive and violently angry callers. - If you started on the phones you will likely be stuck on the phones. The days of people moving up seem long behind this company - CSRs are disposable. - Incredible imbalance of effort on behalf of, well, everybody. Coming up with creative ways of slacking off is a necessary survival strategy. - Training is patchwork and doesn't last long enough - Website gradually catching up to 2013 with bits and pieces with all the nostalgia of 2007. - Odd and inflexible scheduling with an arcane time-off request process. - Making mental calculations of 'benefits' versus 'self respect'

Malicious behavior by managers, HR cover up. They appear to be for their employees, but will slice your throat at the drop of a hat. Personally witnessed this happen to several people.