Is WEX a good company to work for as a Associate Account Service Analyst?

Associate Account Service Analyst professionals working at WEX have rated their employer with 1.9 out of 5 stars in 83 Glassdoor reviews. This is a lower than average score with the overall rating of WEX employees being 3.3 out of 5 stars. Search open Associate Account Service Analyst Jobs at WEX now and start preparing for your job interview by browsing frequently asked Associate Account Service Analyst interview questions at WEX .

Does WEX pay Associate Account Service Analyst employees well?

Associate Account Service Analyst professionals rate their compensation and benefits at WEX with 2.0 out of 5 stars based on 83 anonymously submitted employee reviews. This is 54.5% worse than the company average rating for salary and benefits. Find out more about Associate Account Service Analyst salaries at WEX.

What are the top reviewed jobs at WEX?

Customer Service Representative (60) , Software Engineer (47) , Senior Software Engineer (29) , Manager (21) , Software QA Engineer (20) , Regional Sales Manager (16) , Devops Engineer (14) , Solution Analyst (13) , Director (11) , Sales (11) , Software Engineer II (11) , Account Manager (10) , Business Analyst (10) , Data Engineer (10) , Account Executive (9)

What are the pros of working at WEX according to real employee reviews?

"Benefits are good and very similar to most companies." ((in 102 reviews)); "Great People and easy to work for" ((in 89 reviews)); "The people and culture are great" ((in 59 reviews)); "work life balance is good" ((in 56 reviews)); "Immediate coworkers are great and helpful at first." ((in 26 reviews))

What are the cons of working at WEX according to real employee reviews?

"pay is low people are misirable to work there" ((in 53 reviews)); "Got watched over like a hawk constantly even though management was poor." ((in 43 reviews)); "Frequent layoff. 2 layoff within 6 months" ((in 37 reviews)); "I keep hearing from senior leadership how AI will fix everything and is the future." ((in 28 reviews)); "Salaries are so low you'll feel like you're volunteering" ((in 21 reviews))

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WEX

WEX Associate Account Service Analyst reviews

1.9

5% would recommend to a friend

(83 total reviews)

Melissa Smith

2% approve of CEO

1% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.9

Work/Life balance

2.0

Compensation and benefits

1.7

Culture & values

1.5

Senior management

1.5

Career opportunities

Associate Account Service Analyst employees have rated WEX with 1.9 out of 5 stars, based on 83 company reviews on Glassdoor. This indicates that most Associate Account Service Analyst professionals have a poor working experience there. WEX is rated 49% below average by Associate Account Service Analyst professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

83 reviews

3.0

May 18, 2026

Easy calls but high call volume pressure

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy calls Decent PTO Supervisor was nice

Cons

Low ACW Back to back calls during peak Not enough time to notate calls.

2.0

May 18, 2026

Good schedule and time off, but micromanagement issues

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

M-F schedule Nice amount of time off and basically all holidays off

Cons

Micromanagement Ridiculous amount of calls some days

1.0

Jan 18, 2026

Unappreciated

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Generous time off. Great coworkers

Cons

I hate coming to work each day. High pressure. So difficult to provide a good customer experience because of the red tape. Customers yelling at you all day. Low pay and micro managed

Viewing 1 - 3 of 83 Reviews

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Channel Success Manager (Enterprise Brokerages)

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Customer Service Specialist

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WEX Associate Account Service Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Easy calls but high call volume pressure

Good schedule and time off, but micromanagement issues

Unappreciated

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